CONSTITUENTS § Hotel Management § Guests § Brand Management Services § RHAP Accounting INDICATORS OF SUCCESS § Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI) § Timeliness and accuracy of financial reporting AREAS OF RESPONSIBILITY Executes all accounting activity related to tracking and expediting accounts receivable § Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up § Posts payments received and reconciles theses payments to open invoices § Follows up on all accounts in arrears § Researches declined bank cards and other credit card charge backs for justification and validity § Balances accounts receivable system to the general ledger on a routine basis § Balances and adjusts all house accounts weekly § Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion § Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system Manages the different payments types: § Copies, checks and distributes all city ledger accounts to appropriate debtors § Liaises with Financial Controller regarding the status of new and existing debtor accounts § Receipts and allocates payments from various sources i.e. cheque, credit card and direct transfer Maintains all necessary files and registers for accounts receivable: § Maintains all necessary files and registers for accounts receivable § Keeps relevant files in an ordered and retrievable system § Performs any other duties or task as directed Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Adheres to hotel policies and procedures: § Attends work on time and as scheduled. § Follows hotel grooming, hygiene and dress standards. § Maintains safety hazards by following all safety rules and procedures § Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of Hotel to the public INDBOH

CONSTITUENTS § Hotel Owners § Employees § Guests § Vendors § RHAP Accounting § Internal and External Auditors INDICATORS OF SUCCESS § Achievement of financial goals and improvement over prior year performance (GOP, Rev PAR, RSI) flow throughs. § Customer satisfaction and loyalty goals (100% Guest Satisfaction) § Timeliness & accuracy of financial reporting § Achievement of employee engagement survey and retention goals AREAS OF RESPONSIBILITY Ensures that all work is done accurately, timely, and in accordance with Radisson Hotel Group standard accounting practices and in compliance with the Uniform System of Accounts for the Lodging Industry, 10th edition, by directing the overall operations of the accounting department. § Delegates authority and responsibility to appropriate employees. § Provides for the orderly reporting of financial matters by developing appropriate systems and procedures. Provides guidance for management by directing, preparing, and providing accurate financial analysis. § Assures compliance with internal controls and check charts. § Investigates problems that may arise in reporting of hotel operations. § Proves that systems are working accurately by performing audits. § Directs and maintains flow of communications. § Analyses variances to budget in operating statement, making appropriate recommendations. § Audits weekly costs and expenses. § Identifies operational areas that are inefficient and suggests possible solutions to the Executive Committee. Achieves best possible financial status for the hotel by performing a variety of control functions. § Authorises accounting related documents according to Policies and Procedures. § Optimise cash flow according to Policies and Procedures. § Complies with all applicable laws, rules, and regulations by preparing and filing tax and license information returns. § Ensures collection of accounts receivable. § Reviews and maintains accurate files on all contractual obligations of the hotel. Meets and exceeds the expectations of employees by utilising leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports. § Develops and implements strategies to achieve Employee Engagement Survey goals. § Selects qualified employees and provides orientation and training. § Creates a positive work environment for all employees. § Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate. § Develops employees to maximise potential and prepare for future promotional opportunities by conducting counselling sessions, determining developmental needs and allowing these needs to be met. § Ensures that disciplinary action is taken as required utilising consistency, fairness and respect within frame work of established guidelines. Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities and implement and utilise Business Intelligence applications as and when they are introduced. § Directs the preparation of any information required by owners, corporate office, or General Manager. § Complies daily, weekly and quarterly reports. § Performs monthly and quarterly balance sheet reconciliation. § Directs the preparation of check charts, credit reports, as well as month end reports. § Assists all departments in the preparation of budgets. § Prepares monthly financial statements. § Maintains capital improvement register. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork § Communicates and reinforces the vision for Yes I Can! service to employees § Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services § Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork Adheres to hotel policies and procedures: § Keep General Manager promptly and fully informed of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public § Abide by all Brand rules and regulations § Adhere to all Brand policies and procedures § Actively support and promote Workplace Health and Safety within the work environment § Perform any other reasonable duties as directed by the General Manager or his/her designate INDHOTEL