DESCRIPTION We are looking for a professional and customer service-oriented store manager to oversee daily operations at our store. As the store manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies. The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills. KEY RESPONSIBILITY AREAS 1. To ensure that the vilakshan number associated with the branch should be achieved. Motivate the sales team to meet vilakshan numbers by training and mentoring staff. 2. Achievement of sales, category, No. of billed customer, ticket size, SKU size target given to the branch and present report to Area manager. 3. Should have team Handling Experience of approx. 50 Employees across departments like cash, sales merchandise, housekeeping, security, and general administration. 4. Executeretail store strategies through unique ideas to attract new customers, expand store traffic, and enhance profitability. 5. Hire, train, and oversee sales associate, sales promoter, cashier, store process team leader and store operation team leader. 6. To perform at agreed service levels for customer satisfaction.Respond to customer complaints and concerns in a professional manner. 7. Visual Merchandising, Space Management, hygiene, customer service, safety of staff Customers and Avoid pilferage and theft. 8. Develop and arrange promotional material and in-store displays/ Store Merchandising and also ensure the stock availability to avoid the stock outs. 9. Prepare detailed reports on buying trends, customer requirements, and profits. Presenting the MIS to area manager and S&M head. 10. Undertake store administration duties such as managing customer calls to be done for attracting customer into the stores. 11. Monitor inventory levels and order new items. Analyzing & studying the Fast Moving SKU, Slow Moving SKU & Dead Stocks and giving this report to the Area manager & S&M Head. 12. Branch manager has to be alert on what category customer is shopping for and instruct the sales associate to promote the same category product to the customer. KEY PERFORMANCE INSIGHTS. 1. Create and maintain a monthly report on the number of vailakshan achieved in branch and present it to the area manager every 1 st week of month. 2. All other target like sales, category, No. of billed customer, ticket size, SKU size to be achieved and if there is any variance report it to the Area Manager. 3. 100% execution of branding and marketing activities. 4. Work on Monday grocery format 5. One to one meeting with core team 6. Calculating incentives for STL, OTL, Sales Promoter, Sales Associate, bagger on monthly basis. 7. Making sure 100 calls per day to customer should be done. 8. Timely opening of Store and Safety of store Assets Property. 9. On a weekly basis, MIS reports are presented to the Area Manager. 10. Non-negotiable are not tolerated at all. 11. Maintain daily complaint reports and respond to them as quickly as possible. 12. Customers are being surveyed on a regular basis. 13. Daily 5 feedback forms and monthly 5 feedback videos of customers. BASIC REQUIREMENTS ● High school diploma or equivalent qualification. ● Bachelor’s degree in Business Administration or relevant field preferred. ● A minimum of 3 years’ experience working in a relevant retail environment, ideally in a managerial role. ● Strong leadership and customer management abilities. ● Customer service-oriented with in-depth knowledge of basic business management processes.