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HY Fly Consultancy logo

Quality Analyst -TEAM Leader-Bank payroll- Salary 8 Lakh

2 - 7 years

4 - 8 Lacs

Thane

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Graduate BCOM Customer Service Email Calling Process Retention VRM Outbound Call Quality Feedback Quality Quality Analysis Complaints Service Level Calls Team Leadership Team Leader Inbound Call Monitoring Quality Monitoring Call Audit Escalations CSAT Voice Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

QUALITY ANALYST -TEAM LEADER Process-Voice Payroll-Bank/Insurance Payroll Location-Mahape Salary-8 Lakhs+Inc At least 2 years of call monitoring experience, preferably from Sales / Voice based environment Call 9137797705 Isha Required Candidate profile Participates in design of call monitoring formats and quality standards Suggests training needs and developments. Handling quality related escalations & taking action against the same on timely basis. Perks and benefits Medical Allowance + Daily Allowance

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HY Fly Consultancy
HY Fly Consultancy
www.hyfly.in

Staffing and Recruiting

Mumbai Maharashtra

11-50 Employees

756 Jobs

    Key People

  • John Smith

    CEO

  • Jane Doe

    Chief Operating Officer

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Quality Analyst -TEAM Leader-Bank payroll- Salary 8 Lakh

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