QA Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Gratitude India

5 - 8 years

6 - 9 Lacs

Kolkata Hyderabad

Posted:16 hours ago

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Job Description

(calls, emails, chats) and/or transaction processing activities to ensure compliance with internal quality standards and client-defined guidelines.
Conduct regular audits on sampled interactions and document findings accurately.

Required Candidate profile

experienced QA Analyst to ensure consistent service quality across customer interactions and business transactions. The role involves monitoring, evaluating, and auditing calls, chats, emails,

Perks and benefits

PF, leaves encashment

Skills Required

Process Analysis Quality Audit Root Cause Analysis QC Tools QA Tools Call Monitoring Quality Monitoring Call Quality

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Job Type

Full Time

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QA Analyst