Product Manager

• Define and manage the roadmap for customer-facing modules and internal tools that support delivery and operations.
• Translate business goals and user needs into structured product features and intuitive user journeys.
• Prioritize features based on impact, dependencies, and stakeholder feedback.
  

• Cross-Functional Collaboration
• Gather inputs and drive alignment across teams such as Sales, Project Delivery, Legal, Infra, Customer Success, and Analytics.
• Partner with Engineering to deliver high-quality features on time.
  

• User-Centered Development
• Conduct deep discovery with internal stakeholders and enterprise customers to identify pain points.
• Write detailed PRDs with clear workflows, success criteria, and edge cases.
• Create wireframes or collaborate with the design team to bring concepts to life.
  

• Platform Thinking
• Build scalable systems that work across geographies, teams, and industries.
• Establish feedback loops to continuously evolve internal and external tools.
  

• Analytics & Quality
• Monitor platform metrics, customer behavior, and operational performance to identify improvement areas.
• Collaborate with analytics teams to track adoption, identify friction points, and recommend interventions.

Requirements

• Bachelor’s degree in Engineering, Business Administration, Marketing, Computer Science, or related field.

• 2–4 years of product management experience in B2B SaaS, preferably across platforms, internal tools, and customer-facing products.

• Strong systems thinking with experience designing tools that enhance operational productivity.
• Exposure to customer lifecycle workflows, data dashboards, or service automation is a plus.
• Proficiency in JIRA, Figma, Confluence, or similar tools.

• Customer-Centric Mindset – Prioritizes customer satisfaction and proactive engagement.
• Proactive Approach – Anticipates issues and takes ownership to resolve them.
• Communication Skills – Communicates clearly and persuasively with stakeholders.
• Interpersonal Skills – Builds strong relationships and fosters trust.