Meet Our Team Cloud Observability Engineering collaborates with all the engineering teams at Pega and advocate for Observability solutions, establish standards and processes Cloud Observability Engineering team is responsible for designing, developing and maintaining Observability solutions for Pega Cloud, Picture Yourself At Pega You will be part of a highly innovative company changing how companies work and optimize their outcomes In this role you will be part of a highly collaborative team that is well versed and skilled in their space You will be an adaptive/flexible change agent driving data driven decisioning while seeing the benefits of your hard work turn into business outcomes, What You'll Do At Pega Design and develop observability solutions for Pega Cloud hosted applications, Responsible for Micro services monitoring used in Pega Cloud services Enable observability monitoring capabilities metric collections, logging and APM (tracing) with applications hosted in Pega Cloud service, Be familiar with Open telemetry standards for distributed tracing, open metric collection Define KPIs, SLI, SLO and SLAs for micro services, Manage and maintain monitoring Pega tools and technologies Responsible for correlation of Pega Infrastructure and Application metrics, error codes and logs; end-to-end monitoring from Customer request, load balancer, backend services (tomcat, java application, database, ping, network, etc ); and synthetic monitoring (simulation of customer request end-to-end), Work with Engineering (Pega product/ Cloud engineering) towards achieving the common goal of availability monitoring, performance monitoring, application monitoring and enabling correlation between infrastructure and application / services / technologies , Work on automation and proactively build Pega solutions with team to enhance the current process Provide feedback on bugs and customer experience enhancements Operate, administer and automate solutions on Pega Cloud Stack, Responsible for problem discovery, analysis, and resolution Use world class Pega cloud infrastructure and management technologies, Who You Are Passionate about cloud technologies and well versed with Observability tools such as Grafana Cloud, Prometheus, New Relic etc along with AWS core concepts and services, Have knowledge with infrastructure-as-code delivery model, Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins Managing the development of deliverables into production environments Strong analytical and problem-solving skills Excellent communication and teamwork skills, 4+ years of relevant experience What You've Accomplished Required Qualification Bachelor's degree in Computer Science, Information Technology, or a related field 4+ years of experience in cloud technologies (AWS) Experience with infrastructure-as-code tools & Delivery model, Knowledge in any one of the Observability tools like Grafana, Prometheus etc,, Exposure to any of the programming languages or scripting languages, Exposure to Kubernetes, Excellent communication and teamwork skills, Desired Qualification Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins Any cloud certification (AWS, GCP or AZURE) Experience with agile methodologies Good with troubleshooting and RCA using monitoring data and log analysis Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Job ID: 21735

Meet Our Team Pegasystems develops strategic applications for sales, marketing, service, and operations for our Global 500 clients include the world's largest and most sophisticated enterprises Our Pega Cloud team focuses on delivering services that are essential for Pega as a Service success As a member of one of the most innovative and fastest-growing groups at Pega, you will work closely with talented engineers and product owners across the globe (US/EU/India) to build a highly scalable Software as a Service (SaaS) offering, Picture Yourself At Pega Infrastructure Services Team owns the underlying technologies that supports Pega Cloud Software-as-a-Service (SaaS) product Pega Cloud is a growing $300M+ business with a 35% market growth As a key member to the Infrastructure Engineering team, you will work with multiple subject matter experts that are responsible for deploying an end-to-end solution You will be part of the Infrastructure Tribe, working on cloud deployments running on AWS and GCP as well as Kubernetes, Istio, and Observability products Contributing to a variety of technologies, vendors, architectures, implementation, and support, What You'll Do At Pega Design, build and operate highly available, scalable cloud-native systems using Java , Golang and AWS cloud services Work with Product Owners and other stakeholders along with the team members to design and document new Pega Cloud features Design and execute unit, integration, and API tests Leverage DevOps tools and CI/CD pipelines to enable automated operations of our services Assist our operations team with sophisticated operations along the entire service lifecycle Who You Are Bachelor's/masters degree in computer science (or related experience/field) and 5 to 7 years of relevant professional experience Strong knowledge of Java, ideally in the microservices aspect GoLang experience is plus, Be able to design a microservices-based architecture leveraging Cloud-native design patterns and serverless frameworks, with emphasis on scalability and HA Very good understanding and experience in Cloud technologies (should present knowledge level of AWS Associate Architect or equivalent for Google or Azure) Good knowledge of Infrastructure as a Code (Helm/Terraform/Cloudformation) Very good knowledge of Docker and Kubernetes (having CKAD certification is a plus) Knowledge of networking is a plus What You've Accomplished Bachelor's/masters degree in computer science (or related experience/field) and 5 to 7 years of relevant professional experience Strong knowledge of Java, ideally in the microservices aspect GoLang experience is plus, Be able to design a microservices-based architecture leveraging Cloud-native design patterns and serverless frameworks, with emphasis on scalability and HA Very good understanding and experience in Cloud technologies (should present knowledge level of AWS Associate Architect or equivalent for Google or Azure) Good knowledge of Infrastructure as a Code (Helm/Terraform/Cloudformation) Very good knowledge of Docker and Kubernetes (having CKAD certification is a plus) Knowledge of networking is a plus Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21925

Meet Our Team At Customer Service horizontal, we are a dynamic team filled with enthusiasm, energy, and a commitment to excellence We're dedicated to crafting world-class products with a sense of urgency and collaborative spirit In our challenging yet enjoyable work environment, you'll be part of Customer Service core team that encourages healthy competition As a team member, you'll contribute to end-to-end product quality, from understanding the product functionality and testing it manually as well as generating automation scripts while owning the quality of the product Join us in a collaborative and innovative environment where we operate with urgency to bring cutting-edge products to life, Picture Yourself At Pega At Pegasystems, we are revolutionizing the software development landscape globally As a Senior Quality Application Engineer, in this role you'll collaborate with a self-organized team to devise and execute solutions within the Customer service horizontal product/modules Harnessing both industry expertise and Pegas cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems, What You'll Do At Pega Participate in testing the quality of features in Customer Service, Assist in the identification of enhancements to Testing frameworks, Actively participate in the Scrum processes used to develop solutions providing continuous feedback and implement changes to our quality processes, Actively contribute towards innovations (finding solutions to the challenges in testing applications), encourage other team members in finding these solutions through mentorship Take ownership of the components/tasks and make sure they are delivered with great quality, Leverage best in class technologies to convert the use cases/requirements into test design, automation scripts and its implementation, test/build deployment and support, Who You Are You are an experienced quality assurance professional with a strong commitment to customer success without compromising integrity You are a problem-solver who thrives in a collaborative team environment who wants to focus on quality of the next-generation solutions You are skilled in both manual testing and automation technologies, frameworks, What You've Accomplished 6 to 8 years of experience in design, development, and maintenance of automation scripts along with manual test case design and implementation, preferably in Financial Services Industry Experience in Quality Assurance Methodologies, REST Services, Selenium, API testing, Java OOPS concepts, GIT/SVN, Jenkins, Cucumber framework Working experience in Non-Functional testing like Performance, Security, Localization and Accessibility, Working experience in an Agile/Scrum team environment Quality first mindset, strong interest, and desire to learn Low code Platform through Pega Partner with internal clients like Product Managers/Pega platform/Industry vertical teams to align business goals with quality results, Knowledge of JavaScript and/or PlayWright are added advantages, Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21915

Meet Our Team Pegasystems develops strategic applications for sales, marketing, service, and operations for our Global 500 clients include the world's largest and most sophisticated enterprises Our Pega Cloud team focuses on delivering services that are essential for Pega as a Service success As a member of one of the most innovative and fastest-growing groups at Pega, you will work closely with talented engineers and product owners across the globe (US/EU/India) to build a highly scalable Software as a Service (SaaS) offering, Picture Yourself At Pega Infrastructure Services Team owns the underlying technologies that supports Pega Cloud Software-as-a-Service (SaaS) product Pega Cloud is a growing $300M+ business with a 35% market growth As a key member to the Infrastructure Engineering team, you will work with multiple subject matter experts that are responsible for deploying an end-to-end solution You will be part of the Infrastructure Tribe, working on cloud deployments running on AWS and GCP as well as Kubernetes, Istio, and Observability products Contributing to a variety of technologies, vendors, architectures, implementation, and support, What You'll Do At Pega Design, build and operate highly available, scalable cloud-native systems using Java or Golang Work with Product Owners and other stakeholders along with the team members to design and document new Pega Cloud features Design and execute unit, integration, and API tests Leverage DevOps tools and CI/CD pipelines to enable automated operations of our services Assist our operations team with sophisticated operations along the entire service lifecycle Who You Are Bachelor's/masters degree in computer science (or related experience/field) and 7 to 9 years of relevant professional experience Strong knowledge of Golang, Java, or other OO language development, ideally in the microservices aspect Be able to design a microservices-based architecture leveraging Cloud-native design patterns and serverless frameworks, with emphasis on scalability and HA Be able to collaborate with stakeholders across regions to discuss ideas, brainstorm designs or solutions and influence decisions, Very good understanding and experience in Cloud technologies (should present knowledge level of AWS Associate Architect or equivalent for Google) Good knowledge of Infrastructure as a Code (Helm/Terraform/Cloudformation) Very good knowledge of Docker and Kubernetes (having CKAD certification is a plus) Knowledge of networking is a plus Good Communication skills What You've Accomplished You are a passionate developer with sufficient experience to own and drive chunks of work to completion solely, You are seasoned professional with experience in designing, developing, deploying and maintaining highly resilient, performant and scalable systems in cloud, You research on technologies relevant to project and suggest ideas to improve service, You understand the basis of DevOps culture, and you want to grow yourself to be a technically versatile person, You want to have an impact and help us with our Pega Cloud "as-a-Service" evolution, Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products , Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21920