Posted:1 week ago|
Platform:
On-site
Profile Member Experience Management Job Location : Netaji Subhash Place, New Delhi Salary Budget : Upto 5.5lpa Is PF mandatory : Yes Mode of Interview : F2F Gender Preference : Only Female Working days : 6 Is outstation candidates considered : Yes but one round will be F2F only Industry to look for: Real estate, Insurance, NBFC, Kitchen/home appliances, Timeshare, Automobile Monitor & Manage member queries/concerns/requests & Govern through internal escalation process: Interaction Management (Exceed TAT) Complains & Retention Process Responsible for improving the experiences customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets) Generate revenues for the organization by upselling products, referrals and rescue management Responsible to adhere to the standard operating procedures Reduce dormancy and improve eligible base Responsible for ASF collections from dormant members Create magical moments for customers at every touch point Reduce incoming complaints Focus of fixing problems through quality tools. Interested Candidates Can share CV to +91 9999160772 Job Type: Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Day shift Experience: Hospitality: 3 years (Required) Language: English (Required) Willingness to travel: 50% (Preferred) Work Location: In person
WENZOT GROUP
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Wagle Estate, Thane, Maharashtra
0.25357 - 5e-05 Lacs P.A.
Delhi, Delhi
Experience: Not specified
Salary: Not disclosed