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Hexaware Technologies
Non Voice - Chat Process

Non Voice - Chat Process

Hexaware Technologies

0.0 - 2.0 years

1 - 2 Lacs

Coimbatore

Posted:1 day ago| Platform:

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Skills Required

Typing Fluent English Excellent Communication In English Chat Support Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description Provide timely and accurate responses to customer inquiries via chat. Resolve customer issues and concerns in a professional and courteous manner. Maintain a high level of customer satisfaction by ensuring quality interactions. Document customer interactions and feedback accurately. Collaborate with team members to improve service delivery and customer experience. Adhere to company policies and procedures during customer interactions. Participate in training programs to enhance product knowledge and service skills. performance metrics and targets set by the management. Assist in developing customer service best practices. Contribute to a positive team environment and support colleagues. Criteria : Typing Skills (25WPM with 90% Accuracy) Decent English Communication Skills VWT-S score 44 (Chat Process) HSC and above qualification Ability to work in a fast-paced environment Flexibility to adapt to changing processes and technologies Shifts timings: Rotational Shifts. Salary: Upto 1.92LPA Week Off : 2 Rotational off Transport : Transport for Female Employees after 9PM and for Male Employees after 12AM

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Hexaware Technologies

www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra +

10001 Employees

505 Jobs

Key People

R Srikrishna

CEO
Hiten D. Tuli

CFO
Rohan A. Sinha

Chief Operating Officer
Rishi J. Shukla

Chief Technology Officer

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