Posted:2 months ago|
Platform:
Hybrid
Full Time
Key Skills: Bachelors degree or equivalent experience Excellent interpersonal skills and team-oriented attitude Between 2 and 5 years of help-desk experience with expertise in security products Experience with one or more of the following technologies: Palo Alto, Fortinet, Microsoft Security, F5, Check Point, Cisco, CyberArk Understanding security concepts such as IAM, DDOS, CASB, Cloud Security, Endpoint Security, Application Security Verbal and written fluency in English (C1 or C2 preferred) Key Responsibilities: Provide second-line support and escalate helpdesk tickets for our customer base Excellent interpersonal skills and team-oriented attitude Operate 24/7 tailor-made and standardized ICT solutions, ensuring service management and Develop, maintain, and share technical expertise, documenting all case-related information meeting/exceeding expectations of external professional customers in accordance with SLAs and SLOs Handle incidents by ensuring timely pickup and resolution, collaborating with the team to restore
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