Company Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Desk Attendant at MARS RESORTS, located in Meerut. The Desk Attendant will be responsible for greeting and assisting guests, managing phone calls, booking reservations, handling guest inquiries and complaints, coordinating front-desk activities, and maintaining a clean and organized reception area. The Desk Attendant will also assist in administrative tasks and support the resort's operational needs. Qualifications Excellent customer service and communication skills Basic administrative and organizational skills Ability to handle guest inquiries and complaints professionally Proficiency in using booking systems and office software Previous experience in hospitality or front-desk roles is a plus Ability to work independently and as part of a team High school diploma or equivalent; additional qualifications in Hotel Management are a plus
As a Desk Attendant at MARS RESORTS located in Meerut, you will be responsible for ensuring a smooth and pleasant experience for our guests. Your main duties will include greeting and assisting guests, managing phone calls, booking reservations, handling guest inquiries and complaints, coordinating front-desk activities, and maintaining a clean and organized reception area. In addition to these tasks, you will also provide support in various administrative functions and contribute to the operational efficiency of the resort. To excel in this role, you should possess excellent customer service and communication skills. Basic administrative and organizational abilities are required to manage various tasks effectively. You will need to handle guest inquiries and complaints with professionalism and courtesy. Proficiency in using booking systems and office software is essential to streamline daily operations. While previous experience in hospitality or front-desk roles is beneficial, we welcome individuals who can work autonomously and collaboratively within a team setting. We require candidates to have a high school diploma or equivalent qualification. Additional certifications or education in Hotel Management would be advantageous but not mandatory. Join our team at MARS RESORTS and be a part of our commitment to providing exceptional service to our guests.,