Kulfilicious

About the job: Key responsibilities: 1. Staff management Recruitment and hiring: Interview, select, and onboard new employees Training and development: Ensure staff are properly trained in food handling, customer service, product knowledge, and safe working practices. Scheduling: Create and manage staff schedules to ensure adequate coverage during peak hours while controlling labor costs. Performance management: Motivate the team, conduct performance reviews, provide constructive feedback, and handle any disciplinary issues. Conflict resolution: Address and resolve employee disputes professionally to maintain a positive work environment. 2. Operations and production Inventory management: Order ingredients and supplies, conduct regular inventory counts, and minimize waste (shrinkage) by monitoring product expiration dates. Equipment maintenance: Ensure all store equipment is functioning correctly and is regularly maintained and cleaned. 3. Financial management Budgeting: Help develop and manage the store's budget, including tracking revenue and expenses. Sales and profitability: Analyze sales data to identify trends, set sales targets, and implement strategies to increase profitability. Cost control: Monitor labor costs, inventory, and other expenses to ensure the business operates efficiently. Security: Manage cash handling procedures and secure the store at the beginning and end of each day. 4. Customer experience Exceptional service: Model and ensure that all staff provide outstanding customer service and create a welcoming, friendly atmosphere. Handle complaints: Address customer inquiries and resolve any complaints professionally and effectively. Build loyalty: Engage with customers to build friendly relationships and a loyal customer base. Merchandising: Oversee the arrangement of products in display cases to maximize visual appeal and encourage customer purchases. Special orders: Manage and coordinate special orders, such as cakes for parties or events, ensuring they are completed on time and to the customer's satisfaction. 5. Marketing They will be the point of contact for all things related to marketing being rolled out by the central marketing team. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,60,000 - 4,20,000 /year Experience: 1 year(s) Deadline: 2025-10-15 23:59:59 Skills required: Retail Management Other Requirements: Experience: Minimum 1-1.5 years of experience as a store manager or team lead capacity in a cafe/ restaurant (Mandatory) Education: Any Degree Skills: Experience in managing cafe/restaurant operations and delivering a superior customer experience. Proficient in Google Sheets Solid financial management skills, including budgeting, billing, and expense tracking. Personal Attributes: Strong leadership and team management abilities. Excellent communication and interpersonal skills. Should be proficient in 2 out of these 3 languages - English, Hindi, Kannada. About Company: Kulfilicious is a premium dessert brand originating from Dubai, known for its authentic, traditional Indian kulfi a dense, creamy frozen dessert infused with flavors like saffron, pistachio, and mango. The brand has gained a loyal customer base by combining classic recipes with a modern twist, offering a nostalgic yet unique experience. With over 20 outlets, Kulfilicious has established a strong presence through franchise models and is recognized for its vibrant, Bollywood-inspired ambiance and wide range of kulfi flavors. We are now expanding our B2B segment to cater to hotel chains, restaurants, event organizers, and corporate clients, aiming to introduce our unique flavors to a broader market. Kulfilicious is currently the highest selling Kulfi Brand in Bangalore.