Junior Customer Service Representative

Job Description

Job Title: Senior Customer Service Representative Company: Tech Mahindra Location: Maitree Vihar, Bhubaneswar, Odisha-751023 Number of Openings: 50 Fresher and Experienced : Both are welcome to apply Salary Range: ₹1,80,000 – ₹2,10,000 per annum J ob Description: Tech Mahindra is seeking experienced Junior Customer Service Representatives to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction. Key Responsibilities: - Handle inbound and outbound customer calls professionally. - Resolve customer complaints, queries, and provide accurate information. - Ensure timely follow-ups and escalation of critical issues when required. - Maintain a high level of customer service standards. - Adhere to company policies and procedures while delivering solutions. - Document customer interactions and feedback for process improvement. - Meet performance metrics such as call quality, resolution time, and customer satisfaction. Eligibility Criteria: - Fluent in English (spoken and written) with strong communication skills. - Ability to work in rotational shifts ( including night shifts ). - Basic computer knowledge and familiarity with CRM tools is a plus. - Strong problem-solving skills and a customer-centric approach. Why Join Tech Mahindra? - Competitive salary package (₹1.8L – ₹2.1L per annum). - Professional growth and career advancement opportunities. - Employee-friendly work environment with learning & development programs. - Health benefits - Cab facility available for night shifts (range: 10 to 20 km) - 6 working days with 1 rotational week off Interested candidates can share their updated resumes or apply through the company portal. Join Tech Mahindra and be a part of a global leader in digital transformation! Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹210,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Ability to commute/relocate: Chandrasekharpur, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have typing speed of 40 WPM with 100% accuracy? Education: Higher Secondary(12th Pass) (Required) Experience: BPO: 1 year (Required) Work Location: In person Speak with the employer +91 7978398679 Expected Start Date: 21/05/2025