ITI Technician (Mechanical)

Job Description

Key Responsibilities: On-Site Repairs & Maintenance: Travel to customer sites to perform routine maintenance, diagnostics, and repairs on forklifts. Troubleshoot and resolve mechanical and electrical issues to minimize downtime. Preventive Maintenance: Conduct scheduled inspections and preventive maintenance to ensure optimal performance and safety. Customer Support: Provide technical support and training to customer personnel on forklift operation and maintenance best practices. Address customer queries and concerns in a professional and timely manner. Documentation & Reporting: Maintain accurate service records, including work performed, parts used, and time spent on each job. Report recurring issues and provide feedback to the engineering and product development teams. Collaboration: Work closely with the parts department to ensure availability and proper usage of spare parts. Collaborate with internal teams to continuously improve service processes and product quality.