IT Head

Chief Technology Officer

• Develop and implement a

  comprehensive technology roadmap

  aligned with the companys long-term business strategy
• Identify emerging technologies and assess their relevance to improve operational efficiency and customer experience
• Design scalable architecture to support rapid expansion across multiple locations
• Ensure alignment between

  business goals and technology initiatives

2. Platform & Product Development

• Lead the end-to-end development of key business systems, including:
• Point of Sale (POS) systems
• Warehouse Management Systems (WMS)
• Inventory and supply chain platforms
• E-commerce platforms and mobile applications

• Ensure all platforms are

  highly scalable, reliable, and user-friendly

• Implement modern architecture practices such as

  microservices and modular design

• Drive continuous product improvement based on user feedback and business requirements

3. Software Ecosystem Management (Critical Responsibility)

• Oversee and manage the complete

  technology ecosystem

  , including internal systems and third-party applications
• Evaluate, select, and onboard technology vendors based on business needs and scalability
• Ensure seamless

  integration between multiple systems using APIs and middleware

• Monitor system performance, user adoption, and return on investment (ROI)
• Continuously optimize software usage to improve efficiency and reduce redundancy

4. Data, Analytics & AI Enablement

• Establish a strong

  data infrastructure

  to support real-time decision-making
• Develop dashboards and reporting systems for:
• Sales performance
• Inventory management
• Franchise performance tracking

• Leverage advanced analytics and AI tools for:
• Demand forecasting
• Pricing optimization
• Customer behavior analysis

• Promote a

  data-driven culture

  across departments

5. Infrastructure & IT Operations

• Design and manage

  cloud-based infrastructure

  (AWS, Azure, or GCP)
• Oversee servers, networks, and system integrations to ensure smooth operations
• Ensure

  high system uptime, performance monitoring, and proactive issue resolution

• Implement robust

  disaster recovery and business continuity plans

• Drive adoption of

  DevOps practices and CI/CD pipelines

  for faster and reliable deployments

6. Cybersecurity & Regulatory Compliance

• Develop and enforce

  cybersecurity policies and frameworks

  to protect business and customer data
• Ensure compliance with applicable

  data protection laws and industry regulations

• Conduct regular security audits and risk assessments
• Build awareness and best practices for data security across the organization

7. Budgeting, Cost Optimization & Planning

• Prepare and manage the

  annual technology budget

• Optimize technology investments to balance

  cost efficiency and performance

• Evaluate cost-benefit of technology solutions before implementation
• Forecast future infrastructure and technology needs based on growth projections

8. Leadership, Team Building & Collaboration

• Build and lead high-performing teams across

  engineering, product development, and IT operations

• Define clear roles, responsibilities, and performance expectations
• Mentor team members and promote a culture of

  innovation, accountability, and continuous learning

• Collaborate closely with departments such as

  operations, supply chain, sales, and finance

• Act as a strategic partner to leadership in driving business growth through technology

Required Skills & Technical Expertise

• Strong knowledge of

  cloud platforms

  : AWS, Microsoft Azure, or Google Cloud Platform
• Experience in

  microservices architecture, APIs, and distributed systems

• Proficiency in technologies such as

  React, Node.js, Python, and Java

• Expertise in

  SQL and NoSQL databases

• Hands-on experience with

  DevOps tools, CI/CD pipelines, and automation

• Familiarity with

  ERP systems, retail technology, and supply chain solutions

• Understanding of

  data analytics and AI/ML tools

  (preferred)

Experience & Qualifications

• 1018 years of overall experience in technology roles
• Minimum 5+ years in

  senior leadership positions (CTO/VP/Head of Technology)

• Proven track record of

  building and scaling technology platforms

  in fast-growing environments
• Experience in

  health-tech, retail, e-commerce, or franchise-based models

  will be an advantage
• Bachelors or Masters degree in Engineering (B.Tech/M.Tech); MBA preferred

Key Leadership Competencies

• Strong

  strategic thinking

  with the ability to execute effectively
• High level of

  ownership, accountability, and decision-making ability

• Excellent

  problem-solving and analytical skills

• Ability to translate complex technology concepts into

  business value

• Strong communication and stakeholder management skills
• Capability to lead organizational growth through technology innovation

Compensation & Benefits

• Competitive compensation aligned with industry standards
• Performance-linked incentives
• ESOPs (Employee Stock Ownership Plans)
• Opportunity to lead and scale a

  high-impact, technology-driven healthcare business