Job
Description
Please share your CV on sv15@svmanagement.com Roles And Responsibilities:- Keep computer systems running smoothly and ensure users get the maximum benefit from them. Provide timely and effective technical support for desktops, laptops, mobile devices, and peripherals. Install, configure, and manage: Microsoft Server 2019 (ADDS, DNS, File Server), Network devices and printers, Sophos XGS126 Firewall, VMware ESXI vSphere and vCenter, assist with security compliance, including antivirus management, encryption, and policy adherence Manage: O365 and Offline Exchange Server Admin Portal, Veeam Backup & Replication tools, SAN Storage, Wireless controller and AP, Microsoft NAV 2016, Deploy software installations, updates, and patches as required, Manage CCTV and cloud storage, Troubleshoot hardware and software issues with excellent diagnostic and problem-solving skills Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues. Replace parts as required. Follow diagrams and written instructions to repair a fault or set up a system. Support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Respond within agreed time limits to call-outs. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritize and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Attend various meetings and action/communicate instructions.
