It Assistant

IT Assistant

Company/Group:

Key Responsibilities

• Troubleshoot and maintain desktop computers, laptops, printers, and other IT peripherals.
• Install and configure Windows operating systems, software, drivers, and updates.
• Diagnose and resolve hardware, software, and system performance issues.
• Troubleshoot CCTV cameras, IP cameras, NVR/DVR systems, and camera connectivity.
• Perform basic troubleshooting of LAN, Wi-Fi, network cables, switches, and internet connectivity.
• Provide on-site IT support to employees and resolve technical complaints promptly.
• Maintain IT asset inventories and records of service requests and resolutions.
• Perform preventive maintenance of IT equipment.
• Coordinate with the central IT team and external vendors for technical issues requiring escalation.
• Follow company IT policies and information security guidelines.

Required Skills

• Hands-on experience in desktop and laptop hardware troubleshooting.
• Good working knowledge of Windows operating systems and common business applications.
• Basic knowledge of networking, LAN, IP addressing, and Wi-Fi troubleshooting.
• Practical understanding of CCTV/IP cameras, NVR/DVR, and network connectivity.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to work independently and provide on-site technical support in a plant environment.

Candidate Profile:

The ideal candidate should be proactive, dependable, and capable of resolving day-to-day IT issues independently while minimizing equipment downtime and supporting smooth plant operations.