Job Summary: We are seeking a detail-oriented and customer-focused Tele-verification Executive to join our dynamic team. The role involves verifying customer details via telephone as part of our service quality and fraud prevention processes. The ideal candidate should have strong communication skills in English and a good command of MS Office tools. Key Responsibilities: Conduct telephonic verification of customer details as per company protocols. Ensure accurate data entry and documentation of customer information. Communicate clearly and professionally with customers to gather required information. Follow up on pending verifications and maintain detailed logs of all calls. Collaborate with internal departments to resolve discrepancies or escalate issues as needed. Maintain confidentiality and comply with data protection guidelines. Key Requirements: Proficiency in English (Read, Write, Speak) – must be able to communicate effectively and professionally. Willingness to work in rotational shifts , including night shifts, weekends, and public holidays. Working knowledge of MS Office , particularly Excel, Word, and Outlook. Good typing speed and attention to detail. Strong interpersonal and customer service skills. Ability to handle repetitive tasks with consistency and quality. Preferred Qualifications: Prior experience in tele-calling, BPO, or customer support roles is a plus. Graduate or equivalent education preferred. Familiarity with CRM tools or call center software is an advantage. Why Join Us? Dynamic work environment Opportunities for career growth and development Competitive salary and benefits Inclusive and supportive team culture
Company Description InfoAnalytica, Inc. is a B2B marketing agency that empowers enterprises to acquire new customers through data-driven demand generation solutions. The company specializes in tele-marketing, tele-content syndication, CRM sales operations, and marketing research services such as market sizing, competitor assessment, and analytics. InfoAnalytica collaborates with global clients, including PayPal, Amazon, TechTarget, and Intuit, to deliver impactful results. The company is committed to innovation and excellence in its service offerings, helping businesses achieve measurable growth. Role Description This is a full-time on-site role for a Tele-Verification Executive at InfoAnalytica, Inc., located in Ahmedabad. The Tele-Verification Executive will be responsible for verifying and validating customer information via phone calls, ensuring data accuracy, and maintaining detailed records in the internal database. The role involves communicating effectively with clients, resolving inquiries, performing quality checks, and adhering to established protocols and guidelines. Qualifications Strong verbal communication and active listening skills Attention to detail and accuracy in data handling and record-keeping Basic proficiency in computer applications and CRM tools Ability to manage time effectively and meet deadlines Previous experience in tele-verification, customer service, or BPO is an advantage Professional demeanor, customer-focused approach, and willingness to learn Fluency in English; additional language skills are a plus High school diploma or equivalent; higher education is desirable