HR Service Delivery Analyst

Job Description

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for Strong customer orientation - high level of responsiveness to urgent requests or troubleshootingExposure to BPO Industry3+ Years Comp & Benefit/GM/ER/Performance management process experience with similar background Attention to detail & quality driven in communications and all system transactionsExcellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels"Strong communications skills (Written & Verbal)Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. "Strong MS Office and Excel skills Basic Leadership and coaching skillsProblem solving skillsResilience and ability to work under pressureWork from Office - MandatoryTeam Work & collaboration Willing to work in flexible shifts & in weekendsVersant score should be 62Passing the psychometric test a mustBachelors degree (Any discipline)HR Domain certification Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation