Company Info Handelnine Global At Handelnine Global, we are an online retail company committed to bridging global distances connecting demand from one corner of the world with supply from another. Currently serving customers in over 35 countries, we operate a growing portfolio of niche, localized online stores tailored to specific product categories. Our end-to-end model means we not only create engaging shopping experiences but also manage the entire logistics chain delivering products seamlessly to our customers doorsteps. With a strong focus on enhancing the customer journey both before and after the purchase, we are continuously scaling operations with the ambition to serve every global shopper, wherever they are. Role : Assistant Manager - Accounts Experience : 3 Years to 6 Years Location : Vikhroli, Mumbai ( Hybrid ) Job Responsibilities Create and maintain QuickBooks Online company data. Understand the account and company setup steps and maintain a general knowledge of the major areas of the QuickBooks Online application. Export periodic backups of the QuickBooks Online company data. Create and maintain vendor records, including contact information, payment terms, and any other information required. Create and maintain customer records including contact, delivery and payment information. Create and maintain employees including contact information, payroll salary or rate information, and related employment data, such as W-4S and other paperwork. Customize and present reports for the owner, outside accounting experts, government agencies, outside payroll services, and other interested parties. These reports include account balances, profit and loss figures, and transactional reports. Reconcile bank accounts, credit card statements and perform account analysis on assets and liability accounts. Prepare necessary MIS reports as required by the Senior Management. Timely involvement in Inhouse Accounts Software Development through ODOO platform (similar to QB but advanced). Filing of GST Returns and other due compliances. Assisting in preparation and liaison with Auditors for UK and US VAT Tax and Corporate Tax return. Required Skillset Excellent knowledge of computers and the Internet. Work fluently with Microsoft Office, email, browsers, Windows operating systems, and PCs. Ability and knack for working with numerical data. Attention to detail. Accurate. Solid understanding of the three levels of QuickBooks Online application: Free, Basic, and Plus. Knowledge of double-entry bookkeeping is preferred but not required. Knowledge of business and accounting terms such as profit, ROI, assets, liabilities, etc. Ability to effectively manage time, meet deadlines, and work under pressure. Ability to work independently and as a member of a team. Ability to communicate effectively, both orally and in writing. Knowledge of general office procedures, such as copying, faxing, filing, and shredding. Innovative and creative in the form of continuous improvement to internal processes. Flexible and adaptable to change
Role Overview: Handelnine Global is seeking a highly motivated and skilled Senior Executive - Global Customer Service to join our customer service team. The ideal candidate will work closely with the Team Leader to resolve international customer queries and ensure a seamless experience for customers across multiple countries. This is a key position in helping us maintain and grow our global customer service operations. Key Responsibilities: Customer Query Resolution: Efficiently address and resolve international customer queries via multiple communication channels (email, live chat, phone) to ensure customer satisfaction. Timely and Professional Responses: Ensure that all customer queries, regardless of their nature, are addressed promptly and professionally, maintaining high standards of communication. Proactive Support: Anticipate customer issues and provide proactive solutions before they escalate, minimizing repeat queries and improving customer satisfaction. Personalized Service: Tailor responses to individual customer needs and issues, ensuring that each customer feels valued and heard. Multichannel Support: Provide support across various communication channels, including email, live chat, and phone, ensuring consistent and reliable service regardless of the medium. Issue Documentation: Accurately document customer interactions, queries, and resolutions in the CRM system to ensure a clear record for future reference and improved service continuity. Escalation Prevention: Work to resolve issues at the first point of contact whenever possible, minimizing the need for escalations and ensuring a smooth customer experience. Empathy and Patience: Demonstrate patience and empathy, especially in handling frustrated or upset customers, to effectively manage their concerns and turn challenging situations into positive experiences. Collaborative Resolution: Collaborate with other internal teams (such as logistics, technical support, and product teams) when necessary to resolve complex queries and ensure a complete resolution. Continuous Improvement: Analyze recurring customer issues and work with the team to recommend improvements in processes, policies, or systems that could lead to better customer experiences and reduce future queries. Escalation Management: Effective Handling of Complex Cases: Manage high-priority or complex customer escalations with a calm, solution-focused approach, ensuring that issues are addressed thoroughly and professionally. Timely Resolution: Ensure that escalated issues are resolved within a defined timeframe, adhering to company standards for escalation handling and providing customers with regular updates. Root Cause Analysis: Identify the underlying cause of recurring issues during escalations and work closely with relevant departments to implement corrective actions that prevent future occurrences. Collaboration with Senior Management: Work closely with senior management and relevant teams (e.g., operations, and logistics) to ensure that all escalations are handled effectively and that no issue goes unresolved. Customer Communication: Maintain transparent communication with the customer throughout the escalation process, ensuring they are informed of the status, next steps, and expected resolution timelines. Desired Candidate Profile: Experience: 2-4 years of experience in a customer service role, specifically handling international customers. Skills: Strong problem-solving skills with the ability to listen attentively and resolve issues effectively. Analytical mindset to identify trends and patterns in customer queries. Excellent communication skills, both written and verbal. Strong interpersonal skills with the ability to work collaboratively with a team. Results-oriented and self-driven with the ability to handle multiple tasks simultaneously. Education: A minimum of a graduate degree in any field. Industry Background: Experience in e-commerce, online retail, or related sectors is highly preferred, with a strong understanding of the customer journey in an online shopping environment, from order placement to post-purchase support. Preferred candidate profile
Important skills Very good computer skills. Comfortable in English as a business language both written and spoken. Can draft emails well. Manage our compliance calendar and taking actions as required. Prompt action taken and can handle task assigned independently. Good interpersonal skills to talk to stakeholders from various departments. Comfortable working in a remote environment. Pays attention to details. Job Description: Manage the general compliance tasks and responding to emails. Working with Senior Legal Counsel and the Head of Finance of the Company on specific tasks. Handle reminder and maintaining the compliance calendar and schedule for the Legal & Compliance Department. Working on our ERP system to conduct tasks.
About the company: This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company is profitable, self-funded and has exhibited strong growth in the last 6+ years. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast Asia. Handelnine Global is currently in a phase of rapid growth with new brands and markets being launched every quarter. Job Description: Handelnine Global is looking for a Compliance Assistant to support its Legal & Compliance function. This is a full-time, remote position for someone who is detail-oriented, organized, and can work independently while collaborating with different teams. Responsibilities: - Manage general compliance-related tasks and respond to emails - Maintain and manage the compliance calendar and send timely reminders - Work with the Senior Legal Counsel and Head of Finance on specific assignments - Coordinate and follow up on action items across departments - Work on the companys ERP system to carry out compliance tasks - Ensure timely execution and accuracy in all assigned tasks Desired Candidate Profile - Graduate in any discipline - Strong computer literacy and familiarity with digital tools and systems - Excellent communication skills in Englishboth written and spoken - Ability to independently handle tasks with a sense of ownership - Organized, detail-oriented, and prompt in action - Comfortable working in a fully remote setup - Good interpersonal skills and ability to coordinate with multiple teams
About Handelnine Global Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe. From high-traffic websites and data-driven merchandising to seamless logistics and customer experience, were building an ecosystem that powers global commerce. Our Mumbai fulfillment center plays a crucial role in delivering excellence and delight to our customers, and were now looking to strengthen this backbone of our operations. Role Purpose To lead and manage day-to-day warehouse operations at our Mumbai fulfillment center, ensuring accuracy, efficiency, safety, and timely dispatch. This role is pivotal in delivering operational excellence, optimizing costs, and driving continuous improvement across functions. Key Responsibilities Lead and manage warehouse teams across inbound, quality control, packaging, labeling, and dispatch functions Ensure inventory accuracy through timely audits and reconciliations Procure and maintain packaging material; manage vendor relationships and negotiations Drive continuous improvement in cost, processes, and overall efficiency Coordinate seamlessly with internal teams and logistics partners for timely dispatches Track and report on daily, weekly, and monthly performance and fulfillment KPIs Ensure adherence to safety protocols, hygiene standards, and compliance guidelines (Preferred) Contribute to international shipping and logistics execution Top Competencies Negotiation: Comfortable managing vendors and driving better terms Integrity: Trustworthy, dependable, and ethical in all interactions Resourcefulness: Able to find practical solutions to operational challenges Team Builder: Strong people manager who builds morale and accountability Excellence: High attention to detail and pursuit of continuous improvement Customer Focus: Understands how fulfillment impacts the customer journey Assertiveness: Clear communicator with the confidence to own decisions Ideal Candidate Profile 5-8 years of experience in warehouse or fulfillment operations, including team leadership Strong grasp of inventory management, WMS tools, and packaging workflows Advanced proficiency in Excel and operational reporting Skilled in negotiating vendor terms on quality, cost, design, and MOQs Highly detail-oriented, process-driven, and results-focused Experience in eCommerce or direct-to-consumer (D2C) operations preferred Exposure to international logistics and export processes is a strong plus