Guest Relation Executive

Job Description

About the Organisation: Organisation: Wonderla Holidays Website URL: www.wonderla.com Wonderla Holidays Ltd is Indias largest amusement park. The Company's segments include Amusement park & Resort. We are currently operational in 3 locations Kochi, Bangalore and Hyderabad under the brand name Wonderla offering entertainment and fun for all age groups. The Company offers water rides, restaurants, family rides, kids rides and high thrill rides. The Wonderla resort in Bangalore offers a range of facilities, including swimming pool, a gym, recreational room, kid's activity room and banquet halls. It also offers executive rooms, deluxe rooms and suites rooms. Wonderla Holidays is voted Indias #1 Amusement park & 6th favourite across Asia by Trip Advisor. candidates with Graduates holder in any field (Preferably Guest Handling) with having 0-2 years experience in Guest Relations. Having fluent multi language will be an added advantage. Attend to guest complaints and ensure guest satisfaction through immediate action. Identify customers needs and respond proactively to their concerns. Revenue generation through All Day Meal Coupons & Resort Dinner offers. Effective Implementation of 6S for Customer Service Excellence. Maintain overall Grooming Standard & Personal Hygiene. Monitor the zone activities & report to zone heads Good communication and interpersonal skills. Good coordination with all other departments. Report to in charge, in case of any incidents in the park related to guest or staff. Guest Feedback Collection. Skills: 1.Excellent communication skills. 2.Analytical skills 3.Negotiation Skills 4.Strategic Skills Qualification : Any Degree Experience : 0-2 Years Gender : Male candidates Interested candidates with suitable profile only can share to hrd2.blr@wonderla.com