Roles & Responsibilities Guest Experience & Service Quality Ensure exceptional dining experiences by maintaining high service standards. Greet and interact with guests to address their needs, requests, and feedback promptly. Handle guest complaints professionally and ensure timely resolution. Staff Supervision & Training Supervise, train, and motivate service staff (servers, runners, hosts). Conduct regular briefings before shifts to communicate daily specials, promotions, and service focus areas. Monitor staff grooming, uniform, and adherence to service protocols. Operations & Floor Management Oversee smooth day-to-day dining floor operations during service hours. Coordinate with kitchen staff and bar to ensure timely and accurate order delivery. Manage table reservations, seating arrangements, and optimize table turnover. Sales & Upselling Promote daily specials, signature dishes, and beverages to maximize sales. Encourage the team to upsell menu items and suggest pairings. Inventory & Supplies Monitor stock levels of service-related supplies (cutlery, crockery, napkins, etc.). Coordinate with store or purchase teams for timely replenishment. Cleanliness & Ambience Ensure the dining area is clean, organized, and aligned with the restaurants brand standards. Oversee table setup, dcor, lighting, and music to create a pleasant dining atmosphere. Reporting & Coordination Prepare daily sales and shift reports as required. Coordinate closely with the Restaurant Manager, kitchen team, and other departments. Safety & Compliance Enforce hygiene, food safety, and health & safety standards as per regulations. Conduct regular checks to ensure compliance.