Front Desk Executive And Receptionist

• Welcome and greet guests warmly upon arrival.
• Handle

  check-in and check-out

  procedures efficiently and accurately.
• Manage guest reservations, room allocations, and booking-related queries.
• Provide information about hotel facilities, services, room types, and local attractions.
• Handle guest requests, complaints, and feedback professionally and promptly.
• Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements.
• Coordinate with Reservations, F&B, Maintenance, and other departments as required.
• Maintain accurate guest records and update information in the hotel

  PMS/system

  .
• Handle cash, card payments, billing, and other front desk transactions as per company procedures.
• Prepare and maintain daily front office reports and records.
• Assist guests with transportation, luggage, wake-up calls, and other hotel services.
• Promote hotel services, packages, and other revenue-generating opportunities.
• Ensure proper handling of guest requests and follow up until completion.
• Maintain a professional appearance and follow hotel grooming standards.
• Ensure the front desk and reception area are clean, organized, and presentable.
• Follow all hotel policies, SOPs, safety standards, and guest-service standards.
• Ensure cash handling, walk in customers and making invoices.
• Smooth handover when duty is over for that day.

Required Skills & Qualifications

• Diploma/Degree in

  Hotel Management, Hospitality, or a related field

  preferred.
• Previous experience in Front Office is preferred;

  freshers with good communication skills may also apply

  .
• Good verbal and written communication skills.
• Pleasant personality and professional grooming.
• Strong guest-handling and interpersonal skills.
• Basic computer knowledge and familiarity with hotel PMS is an advantage.
• Good problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple tasks.
• Willingness to work in

  rotational shifts

  , including weekends and holidays.
• Good command of English and Hindi; knowledge of Gujarati is an advantage.

Key Competencies

• Guest Service Orientation
• Communication Skills
• Problem Solving
• Teamwork
• Time Management
• Professional Grooming
• Attention to Detail
• Upselling & Revenue Awareness
• Positive Attitude
• Patience & Conflict Handling