Executive - Meter Greeter (Business Channels)

Job Description

If you are looking to excel and make a difference, take a closer look at us… Customer Welcome & Inquiry Management: Warmly welcome all customers upon their arrival at the branch. Proactively engage with customers to understand the purpose of their visit and address general inquiries effectively. Assist customers with the Queue Management System (QMS) to ensure a smooth flow and minimize waiting times. Efficient Customer Referrals: Accurately identify customer needs and efficiently direct them to the appropriate specialist or department, including Personal Financial Services (PFS), Business & Commercial Banking (BCB), SME Banking, and/or Priority Banking. Ensure a smooth hand-off to the relevant Relationship Manager or banking officer. Form Assistance: For customers requiring over-the-counter transactions or physical forms, promptly provide the necessary documentation and offer initial guidance on completion. Appointment Management: Assist customers in making new appointments with branch staff or specialists, ensuring convenient scheduling. Confirm existing appointments and guide customers to their meeting points. Referral Generation: Identify opportunities for potential referrals to other banking products or services based on customer interactions and needs. Capture basic customer information for follow-up by relevant teams where appropriate. Education/Qualification Malaysian citizen Fresh graduates/ SPM certificate holders are invited to apply. Customer-Centric Demeanor: Possesses a naturally pleasant and approachable disposition, with a genuine desire to assist customers. Fluent in English and Bahasa Malaysia (minimum requirement). Proficiency in additional languages (e.g., Mandarin, Cantonese, Tamil) is a plus. Strong Interpersonal Skills: Ability to build rapport quickly and effectively with a diverse range of customers. Resourceful: Capable of anticipating customer needs and providing solutions efficiently. Detail-Oriented: Able to manage multiple inquiries and tasks simultaneously while maintaining accuracy. Maintains a professional and well-groomed appearance, reflecting the Bank's image. Experience/Requirements Previous experience in a customer-facing role within the hospitality industry (e.g., hotel front desk, concierge, guest relations) is a plus. Candidates with experience in customer service roles within retail or service-oriented environments are invited to apply. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.