Executive Ecommerce operations

Job Description

Key Responsibilities: Order Management & Data Entry Enter and manage customer and dealer orders in internal systems (CRM). Generate invoices and shipping labels via platforms like Eshipz and BlueDart. Maintain clean and accurate data across all platforms. E-Commerce Platform Operations Handle Amazon FBA, EasyShip, and Seller Flex order processes, including booking, uploading invoices, label generation, and monitoring shipment statuses. Track Safe-T claims, initiate return/refund/exchange processes on Amazon and the website. Coordinate with internal teams for Quality Check and inventory updates for returns. Returns, Refunds, Exchanges Track return shipments across channels, perform necessary follow-ups. Liaise with the QC team for inspection status and update stock on internal CRM (Tigersheet). Coordinate internally with the sales team for exchanges/repairs for customers based on SOPs. Reporting & Accuracy Support the team with regular inventory checks and physical stock counts. Maintain records of return claims, pending shipments, or damaged/missing items. Flag discrepancies proactively and support resolution. Any other duties that may be assigned These may include but are not limited to pick & pack for dealer/customer orders. Helping in the production department for stock transfer to the warehouse. Requirements: 1–3 years of experience in e-commerce operations or sales back-end support. Familiarity with Amazon Seller Central (FBA, EasyShip, Safe-T claims, etc.) is a must. Working knowledge of order management tools (like Eshipz & CRM like ZOHO preferred). Strong attention to detail, especially with data and documentation. Comfortable handling spreadsheets, system-based work, and multi-platform coordination. Good written communication and basic customer handling skills are a bonus. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kundrathur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): can you join immediately ? Education: Bachelor's (Required) Language: English (Required) Hindi (Required) Willingness to travel: 100% (Required) Work Location: In person Expected Start Date: 31/05/2025