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Job Title: Technical Support Engineer Location: Egmore, Chennai. Experience: 0 – 5 Years Language Requirement: Hindi speaking is mandatory Job Type: Full-time Industry: IT / Broadcast / Streaming Technology Company: Livebox About the Company: Livebox is a leading provider of live streaming solutions, broadcast software, and server infrastructure. Our products serve clients across various domains including education, media, events, and religious organizations. We are committed to delivering seamless live-streaming experiences with real-time technical support. Job Summary: We are looking for a technically sound and customer-focused Technical Support Engineer to join our growing team. The ideal candidate will be responsible for providing front-line support to our clients, troubleshooting software and hardware issues, and ensuring the successful deployment and operation of Livebox services. Key Responsibilities: Provide technical support via phone, email, chat, and remote tools. Assist clients with installation, configuration, and usage of Livebox software and hardware. Diagnose and resolve issues related to streaming, server setup, encoding, bandwidth, and client-side errors. Handle live streaming session issues in real-time and provide proactive solutions. Document client interactions, problems, and resolutions accurately. Collaborate with the development team to escalate unresolved issues. Guide non-technical users with patience and clarity. Maintain a high level of customer satisfaction and technical accuracy. Required Skills: Proficiency in Hindi and English (spoken and written) is mandatory. Strong technical aptitude and problem-solving skills. Good understanding of networks, streaming concepts, Windows/Linux environments. Familiarity with OBS, RTMP, streaming protocols, and basic server troubleshooting. Excellent communication, interpersonal, and customer service skills. Willingness to work in rotational shifts and handle live issues. Eligibility Criteria: Diploma / B.E / B.Tech / B.Sc / MCA / Any degree with a strong technical interest. Freshers with sound knowledge or training in networking or tech support can apply. Candidates with up to 5 years of relevant experience are preferred. Reach us @ 9789978947 for interview schedule. Job Type: Full-time Pay: ₹10,000.00 - ₹35,000.00 per month Shift: Rotational shift Language: Hindi (Required) Work Location: In person
