End User Support Engineer - NTT Data- Work from office

Key Responsibilities

• Provide onsite IT support to employees for hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Perform operating system installation, reinstallation, imaging, and upgrades.
• Support Windows and Mac devices as required.
• Handle user account management, password resets, and access-related issues.
• Manage laptop and desktop provisioning, allocation, and replacement activities.
• Track and maintain IT assets and inventory records.
• Support Microsoft 365 applications, Outlook, Teams, and Office Suite.
• Troubleshoot connectivity, VPN, and network issues.
• Coordinate with vendors for hardware repairs and warranty support.
• Ensure timely resolution of tickets within defined SLA timelines.
• Assist in patch management, software deployment, and endpoint compliance activities.
• Maintain documentation of incidents, assets, and support activities.

Required Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, or related field.
• 1-3 years of experience in Desktop Support, IT Support, or End User Computing.
• Strong troubleshooting knowledge of Windows operating systems.
• Experience with hardware diagnostics and software installations.
• Familiarity with Active Directory and Microsoft 365 administration.
• Experience working with ticketing systems and IT service management processes.
• Excellent communication and customer service skills.