E Commerce Operations Executive

E-commerce Operations & Customer Support Executive

Company:

Job Description

We are looking for an organised, proactive and detail-oriented individual to manage customer communication, order processing and logistics for our growing e-commerce jewellery brand.

Key Responsibilities

Customer Support

• Manage incoming customer enquiries on Interakt (WhatsApp).
• Handle order-related queries, delivery updates, size issues, exchanges and returns.
• Coordinate with customers to resolve post-purchase concerns promptly.

Order Management

• Monitor and process incoming Shopify orders.
• Verify order details and coordinate with the packing team for timely dispatch.
• Maintain accurate records of orders, returns and exchanges.

Shipping & Logistics

• Book shipments through Shipway and Blue Dart.
• Generate shipping labels and coordinate courier pickups.
• Arrange reverse pickups for returns and exchanges.
• Track shipments, manage RTOs and follow up on failed or delayed deliveries.
• Coordinate with courier partners to resolve delivery issues.

Requirements

• Good communication skills in English and Hindi.
• Basic proficiency in computers and Excel/Google Sheets.
• Strong organisational and problem-solving skills.
• Ability to manage multiple tasks independently.
• Experience with Shopify, Interakt or courier platforms is preferred.
• Prior e-commerce operations experience is an advantage.