E-commerce Operation Executive

Job Description

Create and update product listings across platforms (Amazon, Flipkart, Shopify, etc.) Ensure accurate product descriptions, pricing, and specifications. Optimize listings for SEO and discoverability. Coordinate with warehouse and logistics teams for timely dispatch. Handle returns, cancellations, and refunds efficiently. Track stock levels and raise alerts for replenishment. Coordinate with procurement and warehousing teams. Address customer queries, complaints, and reviews via email or platform dashboards. Collaborate with customer service teams for resolution of issues Monitor seller metrics and work on improving performance scores. Maintain daily, weekly, and monthly reports on sales, returns, and stock. Requirements Bachelor’s degree in Business Administration, Commerce, or related field. 1–3 years of experience in e-commerce operations or similar role. Familiarity with e-commerce platforms like Amazon Seller Central, Flipkart Seller Hub, Shopify, WooCommerce, etc. Strong MS Excel skills (VLOOKUP, Pivot Tables, etc.) Ability to multitask and work under pressure. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Work Location: In person