Job
Description
The E-commerce Executive will be responsible for the day-to-day management of our Amazon seller account, with a primary focus on processing and managing orders, creating and monitoring FBA shipments, maintaining and optimizing product listings, and providing regular performance reports. The ideal candidate will be a team player with excellent organizational and communication skills, and a keen eye for detail. Key Responsibilities: Order Management: Process and manage daily Amazon orders accurately and efficiently. Monitor order status and ensure timely shipment. Handle customer inquiries related to orders, shipping, and returns on the Amazon platform. Resolve any order-related issues or discrepancies promptly. FBA Shipment Creation & Management: Plan, create, and manage Fulfillment by Amazon (FBA) shipments. Prepare necessary shipping documentation, including labels and packing lists, adhering to Amazon's guidelines. Coordinate with internal teams (e.g., inventory, warehouse) to ensure accurate and timely preparation of FBA shipments. Track FBA shipments and monitor their status until they are received at Amazon fulfillment centers. Address any issues with FBA shipments, such as discrepancies or delays. Amazon Listing Management & Optimization: Create new product listings on Amazon with accurate and compelling titles, bullet points, descriptions, and keywords. Optimize existing product listings for improved search visibility and conversion rates through keyword research and content enhancement. Ensure product information, pricing, and inventory levels are accurate and up-to-date across all listings. Monitor product reviews and ratings and implement strategies to improve product performance and customer satisfaction. Reporting: Generate regular reports on Amazon sales performance, order volume, FBA inventory status, and listing performance. Analyze data to identify trends, opportunities, and areas for improvement. Present findings and recommendations to senior team members. Teamwork & Collaboration: Collaborate effectively with internal teams, including marketing, inventory, and customer service, to ensure a seamless e-commerce operation. Participate in team meetings and contribute to the development of e-commerce strategies. Support team members as needed to achieve collective goals
