Join our “Customs Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert- Business support Job Grade -L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Customs service line, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing customs entry such as registration and invoice declaration, managing invoice and costing, handling customs data validation and enrichment, and offering global customer support. Key Responsibilities: Candidate should have minimum of 5+ yrs of Qlik Sense tool experience Design and Develop Business Intelligence Dashboards/Reports using QlikSense tool. Should be good at Data transformations, Data Modelling and Data visualization layers. Performance tuning of existing QlikSense applications and utilize the best practices to develop Dashboards/Reports. Experience in web development (HTML, CSS, Javascript) along with Qlik reporting is preferred. Hands on experience on NPrinting, ODAG and Dynamic views to handle reporting for large data sets Candidate should have good knowledge on JavaScript programming language, Hyper Text Markup Language (HTML) and Cascading Style Sheets (CSS) to develop Qlik Mashup applications. Analyse and provide solutions to improve the data model design for existing Qlik applications where the user experience rating is lesser. Good Understanding in QMC, add on skills in MS Fabric / Power BI is good to have (not a must) Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Finance Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Specialist – Finance (Collections) Job Grade – M Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. An Order to Cash Voice Collections Specialist focuses on directly communicating with customers to address and resolve overdue payments, employing phone calls and other communication tools for reminders and negotiations. They are tasked with reconciling accounts, maintaining accurate interaction logs, and delivering high-quality customer service with a professional demeanour. The role also involves monitoring credit limits to prevent overtrading and escalating unresolved accounts to key stakeholders, ensuring timely interventions such as credit holds. Key Responsibilities: Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods. Sending payment reminders and follow-up messages to encourage timely payments. Negotiating payment plans that are mutually beneficial to both the customer and the company. Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies. Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately. Maintaining detailed records of all customer communications, including payment promises and agreements. Providing high-quality customer service, assisting with payment-related inquiries, and maintaining professionalism in all interactions. Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits. Escalating unresolved accounts to supervisors, collection managers, or key account managers as needed and recommending credit holds for delinquent accounts. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Skills and Abilities: Proficient in using MA!N for comprehensive customer account management, or familiarity with other industry-standard collections tools suitable for B2C contexts. Competent in utilizing telecommunication platforms like BT, and knowledgeable about JBA, EDM, and specific Freight payment/ERP systems. Advanced Excel skills and familiarity with operational systems such as S21, CW1, and DDH for data management and analysis. Excellent business communication and presentation capabilities, with a strong ability to convey complex information effectively. Educational and Experience Requirements: Holds a Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/M.F.M.), or an intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter). Achieved a minimum of 50% aggregate scores in academic pursuits, underlining a robust foundational knowledge in relevant disciplines. 2 – 5 years of relevant work experience, with a preference for candidates with a background Order to Cash process. Proficient understanding of accounting and financial principles, specifically for Order to Cash. Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records. Familiarity with the logistics industry and shared services operations is highly preferred, enhancing the ability to navigate industry-specific financial practices. Work experience in logistics or shared services operations is preferred. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Air Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Air Freight (AFR) Job Grade – N ) Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. Key Responsibilities: Graduate in Computer Science/IT or equivalent Degree 2 to 5 years of experience in IT industry with code development background in dot net and SQL Server Excellent communication skill is a must Domain knowledge in Supply Chain and Logistics is a plus Experience in .NET development, C# / VB.Net, the .NET Framework and related Windows / Web technologies, interacting with Microsoft SQL Server, REST and Web Services. Strong in LINQ, Entity Framework, ADO.NET Experience in building web applications (HTML, JavaScript, JQuery, CSS, XML, JSON, ASP.NET, MVC) Understanding/implementing the design of loosely coupled distributed and scalable application. Good design approach in building the reusable component. Good in Relational Database knowledge SQL Server / Oracle. Experience in writing stored procedure, function, views and complex nested queries. Experience in design, development & deploying distributed applications through open APIs such as REST/ SOAP/ Web services. Ready to work on Uipath Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our Business Support team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: IT Manager PMO Support – Business Support RCS Grade : K Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) As an IT Manager CFS for the Business Support service line, you will oversee end-to-end Customer BUIT projects for Americas customers. Your role will focus on delivering well-architected solutions that enhance both customer and business experiences. Responsibilities include gathering requirements, developing, and delivering projects using DHL technology platforms, collaborating with vendors and internal teams to facilitate technical integrations. This role requires a blend of business and technical expertise, strategic vision, and the drive to execute in alignment with business objectives and Group guidelines. Key Responsibilities: Possess knowledge of the Software Development Life Cycle (SDLC). Gather requirements to understand the business environment, processes, workflows, and functional needs. Understand DHL data models to generate reporting, analytics, web, and other IT solutions based on business needs. Thoroughly understand the business needs the product is designed to meet and use this understanding to guide testing. Execute quality control tests to validate deliverables and ensure they meet documented requirements. Document product content and specifications using internal tools. Collaborate with team members to ensure product and process quality. Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, system requirements, and best practices. Engage with various stakeholders, including Business Owners, Product Owners, Infrastructure Teams, Support Teams, and Testing Teams. Interact with the team, customers, operations, and management using strong written and verbal communication skills. Ensure deliverables are high quality, meet documented requirements, and are completed on or ahead of schedule. Manage the change and release process to production. Operate effectively in a high-change environment. Meet aggressive deadlines and provide quick turnarounds. Ability to work and move forward independently with limited oversight from management. Manage relationships with vendors to ensure timely delivery of services. Build strong, trusting cross-functional relationships with DHL Group Managers. Chase owners or actions, escalate when required, and push back in a professional, documented manner. “Can-do” attitude to document solutions and decisions for stakeholders to review and confirm. Make informed decisions to drive project success, resolve conflicts, and ensure project objectives are met. Manage projects in a matrix organization. Ability to consistently manage demanding internal and external senior stakeholders. Required Skills and Abilities: Educational Background: Bachelor’s degree in computer science, Information Systems, or a related field (preferred). Project Management certification is an added advantage. Technical Expertise: Proficient in relational database design and management techniques. Strong ability to execute complex SQL queries for reporting purposes. Knowledge of data analytics and reporting tools. Familiarity with customer integrations, including EDI and API. Understanding of information processing principles and practices. Strong knowledge of system and software quality assurance best practices and methodologies. Domain Knowledge: Knowledge of Logistics and Supply Chain; experience in these fields is preferred. Soft Skills and Communication: Excellent oral, interpersonal, and written communication skills. Strong customer-facing skills with the ability to communicate technical concepts in user-friendly language. Exceptional writing and documentation abilities. Strong verbal and written communication skills to effectively interact with stakeholders. Problem-Solving and Decision-Making: Excellent decision-making abilities and problem-solving skills. Highly self-motivated and detail-oriented, with the ability to prioritize and execute tasks in high-pressure environments. Research and Learning: Able to conduct research into application issues, emerging technologies, trends, standards, and products as needed. Project Management and Organization: Ability to manage small to medium-sized projects. Proficient in Microsoft Teams, PowerPoint, Project, and Microsoft Office Suite. Analytical and Interpersonal Skills: Strong analytical skills with a deep understanding of end-user needs and requirements. Capable of conducting research to resolve issues or improve processes. Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture. You can SmartConnect us to know more about GSC and hear from our own people. Show more Show less

Join our Finance Controlling Competency Center at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Specialist – Finance Controlling RCS Grade : M Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) In this role, you will have the opportunity to manage controlling activities for Finance, create reports, run analysis, and participate in process improvement. Key Responsibilities: Execute controlling activities, run analysis, and create reports. Operations Reporting Controller: Cost & Revenue Controlling & Analytics Estimate Ledger controlling – (Accrual / WIP / Susepnse A/c) Financial Report Analysis (NWC/CF/SCD/P&L/BSH/DSO/DPO others) Gross Profit share, distributions & Analysis Monthly & Quarterly Management Review Deck Volume Statistics Reporting & Analysis P&L / Balance Sheet & Key Ratio in-depth Analysis Monthly Metrics and other management reporting requirements as per MEC of the country Involvement in other reporting activities including variance reporting, KPI reporting, P&L Reviews etc. Ensure the process documentations are updated with changes as per the plan Ad hoc Finance Controlling reports, Dashboards, Finance Controlling Steering Logic- Preparing profitability analysis to support business decisions System & Tools Knowledge : Cargowise One FORWIN CREST QLIK S21/JBA & OTHERS Revenue Reporting Controller: Create daily reports that track volume by customer. Shipments, Weight, and Revenue Create daily reports that track volume by station. Shipments, Weight, and Revenue Create a daily report that tracks unbilled shipments Assist in revenue forecasting Create dashboards for volume by station and customer showing month over month changes, as well as year over year changes Technical Skills Accounting knowledge: High standards of accounting. Masters / Professional degree Exposed to various accounting field and an expertise in tools Act as an expert on recon, balance sheet accounting P&L and BS financial analysis: Variance analysis, ability to identify, analyze and give comments to BP on financial reports (as and when required) Reports & Data Analysis Regular use of analytical skills, using a hypothesis driven approach. Manages multiple reports independently and uses analysis data to accurately predict the future course of action and identify alternative solutions Advanced MS office Frequently works with spreadsheets and skilled at advanced functions (e.g.MS Access, Excel, PPT, Thinkcell,Qlik) Required Skills/Abilities: Graduate with finance & accounting specialization Post graduation / Financial Management certification (preferable) Minimum 2 to 5 years of experience in Finance domain Preferably an internal candidate with 2+ years of experience in DHL. Should have know how of Finance Controlling reporting systems such as: CREST, FORWIN, CW1, S21 & FRP Prior experience in managing onshore offshore working environment Should be well versed in MS Office Suite especially Advanced MS Excel (pivots, dashboards, data models, database management) and should have good knowledge of Powerpoint. Personal Attributes: Must be comfortable working in Australia working hours. Must be able to work in a fast-paced team environment to meet deadlines. Must be able to analyze, communicate, facilitate, prioritize, escalate and resolve issues. Strong written and verbal communication, negotiation and interpersonal skills. Analytical and creative bent of mind with proactive approach to business problem solving Soft Skills: Excellent English communication skills verbal and written Excellent problem solving and analytical skills (Trend analysis, Reconciliation, Forecasting) and be pragmatic. Should be a self-starter and a good team player. Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture. You can SmartConnect us to know more about GSC and hear from our own people. Show more Show less

Job Title: Team Manager – Finance (RTR) Job Location: Mumbai As the RTR Team Manager, you will be responsible for leading and improving processes, translating the global strategies & priorities to the team, ensure robust capacity, shift planning & work allocations, seamless transitions, and strong stakeholder management both internal and external. You will oversee the alignment of financial practices with business operations, ensuring accurate reflection of financial results in operational activities. You'll lead a team towards efficient financial close processes, directly contributing to enhanced customer satisfaction through continuous improvement and quality assurance in reporting. This role is crucial for maintaining a robust control environment and delivering precise financial insights, supporting strategic business decisions. Shift start time – NZ – 2:30 AM , AU - 3:30Am and US shift – 5:30 PM Key Responsibilities: Spearhead the spectrum of Record to Report (RTR) operations, ensuring meticulous management of month-end closures, financial reporting, reconciliations, and journal entries. Guarantee the integrity and timeliness of accounting and reporting activities, upholding the highest standards of compliance and ethics. Direct and inspire a dedicated team of finance professionals, establishing clear goals, providing consistent feedback, and evaluating performance to cultivate a high-performing and motivated workforce. Champion career development and succession planning to nurture future leaders. Simplify and communicate the global strategies and priorities to your respective teams Contribute to development plans for direct reports, and ensure the same is practised within the team Foster strong relationships with Business Partners globally, ensuring open and effective communication, especially with Regional and Country CFOs. Deliver regular updates on service delivery achievements and innovations, addressing any concerns swiftly to maintain exceptional customer satisfaction levels. Actively collaborate with Business Finance and key stakeholders on strategic initiatives, contributing to continuous enhancements in processes and systems. Lead the adoption of new technologies and ERP updates to drive operational excellence and efficiency across the RTR towers. Drive the standardization, automation, and optimization of RTR processes, leveraging cutting-edge tools and technologies to enhance operational quality and efficiency. Emphasize continuous improvement to adapt to evolving business needs and challenges. Maintain a stringent control environment, ensuring adherence to internal controls, compliance standards, and regulatory requirements. Conduct regular reviews and updates of SOPs and SLAs to reflect current operational demands and best practices. Oversee the preparation and delivery of precise and insightful financial reports and analyses, facilitating strategic decision-making. Manage audit engagements and interactions with auditors to fortify the control environment and address audit findings effectively. Identify and mitigate potential risks within the RTR processes, collaborating with relevant teams to align with best practices and regulatory standards. Enhance risk management frameworks to safeguard against financial and operational vulnerabilities. Establish a robust knowledge management framework to capture and disseminate best practices and insights across the team. Implement targeted training programs to ensure team members are well-versed in the latest accounting standards, regulatory updates, and technological advancements. Uphold a commitment to excellence in customer service, ensuring that all financial processes and outputs meet or exceed business expectations. Address service delivery challenges proactively, ensuring smooth and effective transitions and operations in alignment with business objectives. Stakeholder Management Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders Influence others outside of own job area regarding policies, practices and procedures Build strong, trusting relationships with DHL managers Extensive contact with other departments Cooperate with and coordinate 3rd parties e.g. external service providers Management Responsibility Supervise team leaders with span of 15-20 each, overall team size of manager around 60-80 Supervise professional level employees (typically Experts, project/process managers) Required Skills/Abilities: Bachelor's Degree in Accounting, Finance, Business Administration (B.Com/B.B.A/B.B.M), or a related field. Advanced degrees or professional certifications in Finance or Accounting are highly advantageous. A substantial track record, ideally 7-10 years, in Financial Accounting and Reporting, with hands-on operational experience in profit and loss management and minimum of 3 years of handling a team of : 50 with cross regional stake holders. Demonstrated expertise in managing multiple priorities, meeting deadlines, and driving results in a dynamic and fast-paced environment. Proven ability to lead, mentor, and develop high-performing finance teams, fostering an environment of high performance. Exceptional communication skills, with the ability to clearly articulate financial concepts to both financial and non-financial stakeholders. Effective in building partnerships, aligning finance activities with business objectives, and enhancing the visibility of the finance function. Excellence in presentation skills, including creating PowerPoint presentations and delivering them effectively to senior leadership. Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Job Title: Expert – Finance (RTR) Job Location: Mumbai As an RTR Expert in Finance, you will be responsible for managing and executing daily Record to Report activities, ensuring timely financial reporting and compliance, especially during Month-End Close processes. This role requires strong interpersonal and communication skills, a deep understanding of accounting principles, and the ability to drive continuous improvement projects. Shift start time – NZ – 2:30 AM , AU - 3:30Am and US shift – 5:30 PM Key Responsibilities: Manage daily RTR activities, ensuring timely completion and adherence to timelines, especially during MEC. Prepare and post monthly journals, including Recharge, Adjustment, Allocation, Bank, and Payments. Conduct month-end close activities within designated timelines, such as Subledger Reconciliation, Crest Reporting, FX Revaluation, Interface Close, GL Close, and CM Close. Handle periodic/ad-hoc report requests from customers, including DSO, DPO, Volume Analysis, and Account Analysis. Oversee cash and bank transaction postings, payment execution, disbursement, inter-house banking, vendor transactions, and bank statements downloading. Manage Fixed Asset processes, including Addition, Retirement, Depreciation, Reconciliation, Adjustments, and Evaluation. Perform balance sheet Reconciliation, analysis, and follow-up on open items. Ensure strict adherence to Control and Compliance standards. Proactively work with internal and external stakeholders to resolve queries and issues. Understand and comply with internal control requirements and audit processes. Identify and share best practices within the team and work on continuous improvement initiatives. Perform clerical accounting duties, reconcile and post transactions to the general ledger. Meet process control requirements and provide samples to internal and external auditors. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Collaborate with business partners to enhance processes and identify best practices. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications such as a Master's in Business Administration (MBA) or Certified Public Accountant (CPA), Chartered Accountancy are advantageous but not mandatory. 3-5 years of experience with a focus on RTR processes or financial reporting. Good knowledge in MS office Strong understanding of accounting concepts and principles. Effective English communication skills, written and verbal / For BOG & CTU – Spanish & Mandarin language skills. Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred. Detail oriented Good logical reasoning skills High level of customer centricity Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Air Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Associate – Air Freight (AFR) Job Grade – N Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Air Freight service line, supporting our DGFF regions and countries across the globe. The role entails comprehensive training to proficiently perform a diverse range of activities, including shipment creation and enrichment, document upload, CONSOL preparation, handling inbound consols, providing agent solution support, post-flight tracking, managing CONSOL costing, handling exception management, tracking and updating milestones, and booking transport services. Key Responsibilities: Graduate in Computer Science/IT or equivalent Degree 2 to 5 years of experience in IT industry with code development background in dot net and SQL Server Excellent communication skill is a must Domain knowledge in Supply Chain and Logistics is a plus Experience in .NET development, C# / VB.Net, the .NET Framework and related Windows / Web technologies, interacting with Microsoft SQL Server, REST and Web Services. Strong in LINQ, Entity Framework, ADO.NET Experience in building web applications (HTML, JavaScript, JQuery, CSS, XML, JSON, ASP.NET, MVC) Understanding/implementing the design of loosely coupled distributed and scalable application. Good design approach in building the reusable component. Good in Relational Database knowledge SQL Server / Oracle. Experience in writing stored procedure, function, views and complex nested queries. Experience in design, development & deploying distributed applications through open APIs such as REST/ SOAP/ Web services. Ready to work on Uipath Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe Show more Show less

Join our “Customs Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert- Business support Job Grade -L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, you will have the opportunity to provide best-in-class service within the Customs service line, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing customs entry such as registration and invoice declaration, managing invoice and costing, handling customs data validation and enrichment, and offering global customer support. Key Responsibilities: Candidate should have minimum of 5+ yrs of Qlik Sense tool experience Design and Develop Business Intelligence Dashboards/Reports using QlikSense tool. Should be good at Data transformations, Data Modelling and Data visualization layers. Performance tuning of existing QlikSense applications and utilize the best practices to develop Dashboards/Reports. Experience in web development (HTML, CSS, Javascript) along with Qlik reporting is preferred. Hands on experience on NPrinting, ODAG and Dynamic views to handle reporting for large data sets Candidate should have good knowledge on JavaScript programming language, Hyper Text Markup Language (HTML) and Cascading Style Sheets (CSS) to develop Qlik Mashup applications. Analyse and provide solutions to improve the data model design for existing Qlik applications where the user experience rating is lesser. Good Understanding in QMC, add on skills in MS Fabric / Power BI is good to have (not a must) Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our “Business Support Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Expert – Business Support (BS) Job Grade – L Job Location: Chennai Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization. In this role, the UI Tester will serve as a pivotal link between technical teams and business stakeholders, ensuring that user interfaces meet functional specifications and user expectations. They will meticulously evaluate solution designs, orchestrate test case development and execution, and facilitate communication across diverse teams, including external partners. Their expertise will be instrumental in guiding the testing process, from planning to reporting, and in supporting User Acceptance Testing to ensure the delivery of high-quality, user-centric solutions. Key Responsibilities: Solution Design Review: Critically evaluate Solution Design Documents (SDS) from a testing standpoint, identifying any ambiguities and specifying testing prerequisites to ensure clarity and readiness for testing. Test Case Development: Design, develop, and document detailed test cases based on the SDS, ensuring they align with business processes and application workflows. Stakeholder Collaboration: Conduct walkthroughs of test cases with business and project stakeholders to ensure alignment and understanding, facilitating effective communication between technical teams and business units. Test Execution: Execute test cases meticulously to validate UI functionality and usability, adhering to predefined testing protocols and methodologies. Automation Testing: Utilize automation tools like Selenium, UFT, or RPA–UiPath, leveraging scripting languages such as Java or VBScript, to enhance testing efficiency and coverage. External Team Coordination: Liaise with external teams, including ISPs, DCGs, and vendors, to ensure testing objectives are met and integrated seamlessly across different components of the project. Test Reporting: Generate comprehensive test reports detailing test progress, outcomes, and any identified issues, providing actionable insights for continuous improvement. UAT Support: Assist business teams during User Acceptance Testing (UAT) phases, ensuring test cases accurately reflect user needs and application functionalities. Continuous Learning: Demonstrate a quick-learning capability and adaptability to new technologies, applications, and changes within the project environment. Leadership and Communication: Lead customer and stakeholder calls, effectively facilitating discussions and resolutions between various project participants while maintaining positive and proactive communication. Risk Management: Evaluate technical and business risks associated with UI testing, communicating potential impacts to the management team for informed decision-making. Agile Expertise: Apply expert knowledge of Agile scrum methodologies, defect life cycles, and test management tools like Jira or HP QC - ALM to streamline testing processes and enhance team agility. Quality Assurance: Ensure the highest standards of quality are maintained throughout the software development life cycle, from initial design to final delivery, focusing on the user interface's effectiveness and efficiency. Educational qualifications: Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field is essential. Work Experience: Candidates should possess a minimum of 2 to 4 years of hands-on testing experience, ideally within a data warehousing environment. This experience should demonstrate a comprehensive understanding of database structures, theories, principles, and practices. Proficiency in SQL scripting is mandatory, with a strong track record of crafting complex queries to validate data transformations, load processes, and ensure data integrity. Prior work experience in Agile and Scrum methodologies is required, highlighting adaptability, collaboration, and the ability to thrive in fast-paced development settings. Expert-level familiarity with test management tools like HP QC - ALM and Jira is expected, enabling efficient management, documentation, and tracking of all testing activities. Preferred Qualifications: Additional certifications related to SQL, data warehousing, tools, and methodologies will be considered an advantage, indicating a dedication to ongoing professional development in the field. Experience within the logistics or a closely related industry is beneficial, providing valuable context that can enhance the relevance and effectiveness of testing strategies. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Show more Show less

Join our Air Freight service line at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre! Job Title: Specialist – AFR RCS Grade : M Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) In this role, you will have the opportunity to operate on a segment of service we offer for AFR, be responsible for process & stake holder management, and drive improvements in the process. Key Responsibilities: Interact with country representatives and various stake holder in your regular execution of assigned tasks. Participate in problem solving and process improvement process together with team manager. Assist to meet performance targets. Evaluate department processes. Recommend and coordinate needed changes based on process analysis. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. Strong knowledge in Invoicing process for Import and Exports and well versed with the incoterms. Assist staff to resolve complex problems and responsible for quality control. Ensure thorough documentation for the process. Participate in additional projects assigned by the team manager. Ensure process compliance. Drive Customer Satisfaction Processes. Required Skills/Abilities: Graduate (Bachelor’s degree from a recognized University in any discipline) Minimum 3-4 years of experience. Logistics background operations experience will be added advantage. Good Computer knowledge (words, excel, power point). Good Communication (verbal and written) and interpersonal skills. Invoicing process knowledge for Import and Exports is a must. Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture. You can SmartConnect us to know more about GSC and hear from our own people. Show more Show less

As an Expert with Ocean Freight Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC)! Job Title: Expert OFR RCS Grade : L Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) In this role, you will be responsible for process, & stakeholder management. Interact with the stations / Countries and co-ordinate to ensure correct and timely audit delivery to customer. Engage with customer to build the documentation for process transition and act as a super user for process. Support the DHL operations team and help them so the customer can have the best experience. Key Responsibilities: Responsible for the end-to-end flow of shipments working closely with the country. Act as the focal point for all coordination with Business team and operations. Assist in monitoring and ensuring standard business processes Support the business function in defining and implementing process related organization structure Responsible for co-ordination and flow of information with other departments (interfaces) Assist in providing support to various department within the organization pertaining to process Improvements Maintain good communication and working relationship with other departments To understand the requirement of the station’s / countries documentation and devise guidelines to the teams to ensure compliance Monitoring thru periodic reports to ensure timely closure of jobs resulting in achieving of the KPI’s Work closely with colleagues in the same department to identify solution, best practice and KPI for the country to improve existing processes Participate in Internal Audit activities to ensure management system is effectively maintained Assist stations with the GSC application for any queries Develop a high performance service culture within the functional department Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets Customer/Stakeholder Majority of interactions are with subordinates and supervisors at equivalent level or one level higher. Interaction normally involves specific phases of work or operation Role model to subordinates and peers; instructs or teaches others Fosters / encourages cross-effectiveness across teams, encourages loyalty and respect from others, fosters empowerment and involvement Drives quality and customer service Required Skills/Abilities: Min 5- 8 Years of relevant experience. Logistics / Back Office experience is must Knowledge about 3PL/4 PL business operations. Strong understanding of AFR, OFR and CW1. Should have worked into such orientation. Excellent Communication (verbal and written) and interpersonal skills. Basic computer knowledge (words, excel, power point) Good analytical and organizational Skills Open to work continuous night shift. Project Management Skills Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture. You can SmartConnect us to know more about GSC and hear from our own people. Show more Show less