Deputy Area Manager - Debt Management Se...

Job Description

Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels- 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection Targets ‚ Ensure adherence to collection schedules. ‚ Attain EMI and penalty collection objectives. ‚ Reposition vehicles in cases of defaults. ‚ Close cases by securing settlement amounts. ‚ Explore diverse customer communication approaches for effective recovery. 2. Vendor Management ‚ Appoint collection agencies. ‚ Strategize and allocate tasks to agencies. ‚ Conduct on-site checks to validate procedural adherence. ‚ Ensure prompt payment deposits by Field Officers (FOS). ‚ Guarantee timely payments to vendors as per the schedule. ‚ Conduct training sessions for agents working with vendors. 3. Executing Recovery Procedures ‚ Initiate customer calls for debt recovery. ‚ Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. ‚ Gather customer feedback to improve the collection process. ‚ Conduct training sessions to enhance the team's collection skills. 4.Stakeholder Management ‚ Conduct regular stakeholder reviews. ‚ Align stakeholders with the collection strategy. ‚ Realign case priorities based on defined deliverables and objectives. 4. 5. Team Management ‚ Participate in recruitment process to identify right talent for various roles in the team ‚ Identify high potential talent and provide opportunity to groom them for future roles ‚ Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. ‚ Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role: ‚ Appointment of Vendors Major Challenges ‚ Managing assertive customers in default ‚ Dealing with deliberate defaulters ‚ Sustaining a high team morale Required Qualifications and Experience a) Qualifications ‚ Graduate in any stream b) Key skills required Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers Experience of managing a team is required Communication Skills & Stakeholder Management Good knowledge and connect with legal entities Leadership qualities Result Oriented Mindset Good team player Motivation skills