Delivery Lead Manager

Job Description

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do The candidate will work within the KYC Remediation team who is responsible for several activities aligned with the remediation of Know Your Customer activity for corporate / personal / commercial customers. Previous experience of KYC analysis in a remediation or live on-boarding environment is essential. The candidate must also have a detailed knowledge of the following:Personal client KYC, Corporate entities, Sanctions, Data gathering skills, Screening clients, Risk classification, PEPs investigation and knowledge of regulatory environment. Attributes to succeed in this role:Experience in leading team, Ability to learn quickly, Detailed understanding of the procedure documents, KYC / AML knowledge and ability to speak up and challenge effectively. Experience in EDD is not mandatory but will be an added advantage for the role. Main Duties and Responsibilities Manage a team of KYC analysts and oversee their work to ensure it is of the highest quality standards Perform random quality checks on the case which has been already checked by the QC person Ensure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Should be able to anticipate risk and challenges in the process and take proper actions to zero down the impact Should have excellent people handling skill Should monitor work allocation for the team to get maximum output from the team Conduct team engagement activities Liaising with client to understand the upcoming volume patter to ensure highest productivity from the team Support the KYC Analysts/Checkers to resolve their queries Need to work with the team to identify gaps in the process and work with clients to close those gaps within the set timelines Support the KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions. What are we looking for Know Your Customer (KYC) Operations The Candidate Candidates should have a minimum of 12-15 years of functional experience in financial services with strong technical knowledge of KYC / AML process Minimum of 5 years experience in managing team and have 3 years experience in managing team leaders. Sound knowledge of the regulatory environment is highly desirable Relevant Legal and Compliance Qualifications desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Qualifications Educated to Degree Level Post Graduation would be preferred Demonstrated ability to develop relationships with business partners, communicate and explain complex KYC / AML-based issues Strong experience in the financial services industry across a range of sectors Strong knowledge of the business Problem solving ability Detail oriented, with the ability to work independently and multi-task effectively Excellent written and verbal communication skills Flexible, time management, and ability to prioritize and work effectively to tight deadlines KYC analyst must have an understanding in risk management and good in communication skills - oral and writing. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation