Db2 z/OS Technical Support Professional

Job Description

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As a Technical Support Professional, you should have experience in a customer-facing role. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of RDBMS database Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Preferred Education Bachelor's Degree Required Technical And Professional Expertise Have at a minimum, bachelor's degree in computer science or similar major. Have a good coding and code understanding ability. Very good English oral and written communication skill. Good understanding of Database and how database structure works. Ready to provide customer service which requires persistence and professional customer communication. . Preferred Technical And Professional Experience Have information level understanding of the main frame z/OS operating system.Familiar with Db2 for z/OS database system and various of its functions. Working experience of providing service to software database systems. Show more Show less