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UDAAN Hotels Resorts
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Customer Support Executive

Customer Support Executive

UDAAN Hotels Resorts

0 - 3 years

0 - 1 Lacs

Jalpaiguri

Posted:2 months ago| Platform:

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Skills Required

bpo customer relationship customer service customer complaints team handling customer care training customer support quality analysis handling customer queries quality assurance call monitoring customer handling servicing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

UDAAN Hotels Resorts is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

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UDAAN Hotels Resorts

udaanhotelsandresorts.com

Hospitality

Mumbai

200 Employees

20 Jobs

Key People

Amit Sharma

CEO
Neha Gupta

CFO
Rahul Verma

Head of Operations

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