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Rudr Consultancy Services logo

Customer Support Executive

2 - 5 years

4 - 7 Lacs

Udaipur, Bhilwara

Posted:3 months ago| Platform: Naukri logo

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Skills Required

client handling customer service customer complaints bbm customer support sales lead generation customer relationship customer care bms training hrsd business development accounting sales marketing customer handling finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive Job Name: Customer Support Executive Job Role: Executive Industry:Software / IT Job Location:Udaipur, Bhilwara(Rajasthan) Experience:2- 5yearSkills:Client handling, admin support Salary:Best in the industry Education:BCA, BBM, BTech Job Summary: Client Communication. Raise Support Tickets & Resolution. Understand the technical details of the project to provide proper solutions. Managelargeamounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. About The Role :: Managelargeamounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service teamsales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

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Rudr Consultancy Services
Rudr Consultancy Services
www.rudrconsultancy.com

Consulting

Metropolis

50-100 Employees

580 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

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