Job
Description
About Us: Sky Education Group is a leading EdTech platform dedicated to guiding students in enrolling for UG & PG degree programs from top universities. We specialize in career counseling, admissions assistance, and online education solutions, ensuring that students make informed academic choices aligned with their career goals. Job Overview: We are looking for a dynamic and empathetic Customer Support Executive who will act as the primary point of contact for students. You will be responsible for addressing student queries, following up for pending documentation, and ensuring a smooth and supportive communication process. Your role is crucial in building trust, providing timely assistance, and helping students move forward in their educational journey. Key Responsibilities: ✅ Student Query Handling: Respond promptly to student inquiries via phone calls, WhatsApp, emails, and other communication platforms. Resolve questions related to admissions, documentation, course details, and payment procedures with clear and helpful information. Provide a positive student experience by ensuring all queries are handled with care and professionalism. ✅ Document Follow-up & Coordination: Connect with students to remind and collect pending documents necessary for their admission process. Maintain regular communication with students regarding document submission deadlines and requirements. Guide students step-by-step on the documentation process to ensure completeness and accuracy. ✅ Relationship Building: Build strong rapport with students to maintain engagement and trust throughout their admission journey. Act as a bridge between students and the admissions team to resolve escalations quickly. ✅ CRM & Reporting: Update CRM systems with the latest student interactions, document submissions, and query resolutions. Prepare daily/weekly reports on pending documents and resolved queries for internal tracking. Required Skills & Qualifications: ✔ Education: Bachelor's degree in any discipline. (Preferred: Degree in Communications, Education, or a related field) ✔ Experience: 0-2 years of experience in customer service, student support, counseling, or related roles (Exp. of receptionist would also work). ✔ Communication: Exceptional verbal and written communication skills in English and Hindi. ✔ Empathy & Patience: Ability to listen, empathize, and resolve queries effectively. ✔ Tech Skills: Familiarity with CRM tools, Google Sheets, WhatsApp Business, and basic email handling. ✔ Organizational Skills: Strong follow-up skills with attention to detail and student commitment. ✔ Problem-Solving: Ability to handle objections and solve problems under minimal supervision. Perks & Benefits: ✨ Opportunity for fast-track career growth based on performance. ✨ Regular skill-development workshops and training sessions. ✨SIM reimbursement Work Location: Sky Education Group, 304 (3rd Floor), B-79, VDS Work Eutopia, Sector-63, Noida (U.P) – 20130 1 Job Type: Full-Time (Work from Office) Job Type: Full-time Pay: ₹144,000.00 - ₹300,000.00 per year Benefits: Cell phone reimbursement Leave encashment Schedule: Fixed shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer Support: 1 year (Required) Language: English (Required) Hindi (Required) Location: Noida Sector 62, Noida, Uttar Pradesh (Required) Work Location: In person
