Customer Support - Client Servicing

Job Description

About DIIPL (Digital International Intermesh Pvt Ltd.) As a software development and sales accelerator company, we provide innovative and high-quality software solutions, buyer generation services, and sales growth to meet the unique needs of businesses and organizations. Our skilled team of programmers, designers, sales growth consultants and engineers work together to develop custom software solutions and growth road map that are tailored to meet the specific requirements of our clients. We specialize in a variety of software services, including web development, mobile app development, software integration, system architecture designs and sales growth consultancy. We are proud of our ability to deliver reliable and scalable technology solutions to businesses of all sizes and across different industry verticals. At our core, we are driven by a passion for creating cutting-edge software and sales growth assistance that empowers businesses to grow and thrive in today’s technology-driven market 8172+ Project Delivered 400+ Expert Teams 100% Export Satisfied Clients. Professionals & Skilled Employees providing services across 120+ Cities Our Services Digital Marketing B2b/ B2C & E Commerce Consultant Buyer Generation Web & Mobile App Development About the Role Client Servicing Manager is the face of the organization and is responsible for representing DIIPL to its clients. CRM regularly interacts with clients from specific business categories and maintains business relationship with them. CSM educates the clients about the business opportunities being provided by DIIPL via its authentic buyer traffic and easy-to-use technical tools. It is a client facing role that provides the opportunity to learn more and more about ever evolving e-commerce industry. The role requires a mix of technical as well as sales skills. The right candidate will have great listening skills and is eager to help clients resolve all the business queries. CSM will facilitate the clients by regularly supporting them with their online presence and reach out to their target customers. They will have the ability to work across organizations and disciplines to build networks and accomplish business goals. Experience & Skills To provide the better servicing to existing client and maintain relationship with them over call To Build Better understanding with client and help him with the Renewal according to the tenure. To help client and arranging the virtual call with buyers. To build knowledge-based relationship with clients and understand nitty-gritty’s of client’s business, like demand pattern, seasonality, key industries served, products bought by client, industry growth etc. To build healthy sales funnel by reaching out to all the clients from allocated set of data and educating them about the products and services. Appointment setting and regular follow-ups to close the sales funnels. To acquire all the targeted accounts within the region and generate business opportunities for the company’s products and services. To develop category expertise by understanding the technical aspects of products or services of their clients. To help the clients in developing and maintaining online presence across DIIPL platforms like web and mobile applications. To constantly update client’s information and keep the client engaged to increase the visibility across search platforms. Forecasting weekly, monthly, quarterly, and annual revenue Job Types: Full-time, Permanent Pay: Up to ₹600,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Application Question(s): How many years experience do you have into B2B industry ? Experience: Customer acquisition: 2 years (Required) Customer retention: 2 years (Required) Customer relationship management: 2 years (Required) Customer support: 2 years (Required) Language: English (Preferred) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person Speak with the employer +91 7982596725