Customer Success, Support & Onboarding Specialist

Job Description

Job Description We are looking for a Customer Support + Success & Onboarding Specialist to be the face of FabFunnel for our global user base. You’ll onboard new clients, guide them to value, and ensure they succeed — from first login to scaling their campaigns. This is a critical client-facing role ideal for someone who is technically inclined, great with people, and has deep familiarity with digital marketing tools and workflows. Key Responsibilities Manage client onboarding via Zoom and screen-share walkthroughs Offer live chat support and respond to tickets with speed and empathy Educate clients on campaign tracking, postbacks, integrations, etc. Troubleshoot product or tracking issues and collaborate with engineering Actively monitor usage and engage with high-value accounts to ensure retention Maintain clean data and workflows in HubSpot Collaborate with Sales and Product teams to identify improvement areas Benefits Flexible work hours Career development opportunities Plethora of ice-breaking activities at work-place Excellent work-life balance Transparent communication between management and employees Amicable and lively work environment Opportunity to learn from industry experts while on the job training program. Amicable and lively work environment Flexible WFH to employees Good exposure to international markets and learning about the affiliate model Frequent incentives and bonus Corporate training and engagement activities