Customer Success Manager in Gurgaon

Job Description

As a Customer Success Manager at Dzylo, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services. With your expertise in Effective Communication and Client Relationship Management (CRM), you will be the key point of contact for our clients, fostering strong relationships and ensuring their needs are met. Key Responsibilities Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact for all their needs. Develop and implement customer success strategies to drive client satisfaction and retention. Collaborate with internal teams to ensure the timely resolution of customer issues and requests. Conduct regular check-ins and reviews with clients to assess their satisfaction and identify opportunities for improvement. Provide product training and support to clients, ensuring they are getting the most value out of our offerings. Analyze customer data and feedback to identify trends and opportunities for improving our products and services. Drive customer engagement and advocacy through effective communication and relationship-building strategies. If you are passionate about delivering exceptional customer experiences and have a talent for building strong client relationships, we would love to have you join our team at Dzylo. About Company: Dzylo is on a mission to bring transparency & professional services for homeowners in the unorganized ecosystem of home interiors by empowering firms and freelancers through technology. Dzylo provides a full-stack technology platform enabling all stakeholders, clients, freelance designers, contractors, design studios & construction firms through software tools & process mechanisms. With a data-driven approach, we see the opportunity of enabling a big chunk of unorganized players in this industry through comprehensive technology solutions through which they can provide enhanced customer experience with their existing skill set with much more efficiency and lesser overheads. Show more Show less