Customer Service Specialist Job (Remote)

Job Description

About the job: Key responsibilities: 1. Giving our users awesome support and making sure they love using GIGL Summaries 2. Answering user questions through chat, email, and phone 3. Always showing the best of GIGL Summaries in every chat 4. Working with other teams to solve problems and make our services even better What You'll Need: 1. Great English and Hindi skills, both speaking and writing 2. A degree or experience in customer support 3. A love for learning and helping others learn 4. Good at solving problems and thinking quickly 5. Attention to detail and good at figuring things out 6. Kind and understanding, ready to help our users 7. Ready to jump in and work well with others, flexible with work hours when needed Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 2,80,000 /year Experience: 1 year(s) Deadline: 2025-06-11 23:59:59 Skills required: MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken) Other Requirements: 1. Minimum bachelor degree required 2. Good Hindi and English communication 3. Excel sheet expertise About Company: We are an ed-tech company and a leading app in book summaries with more than 3 million downloads, a 4.8-star rating, and 135,000 reviews.