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Accenture in India logo

Customer Service Senior Analyst

5 - 8 years

0 Lacs

Mumbai Metropolitan Region

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

service strategy consulting technology network power support query communication metrics analysis management

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required: Voice - Customer Service Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proficient in written and oral communication candidate is expected to be on calls HR along with excellent voice skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

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Accenture in India
Accenture in India
www.accenture.com

Business Consulting and Services

Dublin 2 San Francisco

10001 Employees

4290 Jobs

    Key People

  • Bhupender Singh

    Managing Director

  • Manish Sharma

    Country Managing Director

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