Customer Experience Specialist

Job Description

Job Description: We are seeking a dedicated and customer-centric individual to join our team as an Executive in Customer Experience Department. In this role, you will be responsible for managing and addressing queries from our esteemed clientele of doctors within the insurance sector. Your primary focus will be on providing exceptional customer service, resolving inquiries promptly, and maintaining strong relationships with our valued customers. Key Responsibilities: 1. Handle insurance-related queries from doctors via phone/email. 2. Maintain accurate records in CRM systems. 3. Build strong relationships through responsive and personalized support. 4. Explain policies, coverage, and claims in a simple, clear way. 5. Coordinate with internal teams for quick resolution and process improvements. Qualifications and Skills: 1. Bachelor’s degree in any discipline (Commerce, Business, or Insurance preferred). 2. 1–2 years of experience in a customer service/support role, preferably in insurance or financial services. 3. Excellent verbal and written communication skills. 4. Basic knowledge of insurance products and terminology is a plus. 5. Proficiency in MS Office and CRM tools. 6. Strong problem-solving and interpersonal skills. 7. Ability to manage time effectively, multitask, and work in a fast-paced environment. 8. A customer-first attitude with a positive and team-oriented mindset. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹30,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Morning shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have experience in solving customer queries ? Experience: Customer support: 1 year (Required) Language: English (Required) Location: Gurugram, Haryana (Required) Shift availability: Day Shift (Required) Work Location: In person