Credit & Operations Officer

Job Description

Credit File Checking as a maker role. Disbursement Docket Checking for Solar, BL, PL, LAP, HL, SCF & Other loan products as a maker. Support to Doc Team HO as well as LMS entries for disbursement & other tasks as a maker role. Post Disbursement activities & Customer Service-related support to HO Ops. Rejection Letter dispatch & MIS, IPF, Login Fees management, and other Ops tasks as guided by HO Ops Team. Collecting the needed financial documentation and assessing the clients creditworthiness. Calculating and analyzing the risk ratios of clients based on their credit score and financial history. Approving or denying loan requests and communicating decisions to both clients and management. Setting up payment plans for clients, explaining monthly installment amounts, interest rates, and other costs. Maintaining records of loan applications using loan management software. Managing loan renewals by organizing follow-up meetings with clients. Monitoring the progress of the loan application process and relaying any hindrances to clients. Ensuring that loan applications comply with the company s financial policies, state laws, and regulations. Qualifications Required: Bachelor s degree required. Minimum of 1 year s experience as an Operations Officer. Strong communication skills and proven customer service experience. Strong ethical behavior and the ability to work with sensitive financial information.