Job
Description
Roles & Responsibilities: Customer facing: · Being an escalation point for first line · Being the primary contact for customers that have been escalated to you and dealing with all their incoming requests · Triaging and solving advanced issues with backups for customer that you manage · Help customers troubleshoot issues with their backup jobs; advise on backup best practices Onboarding of new customers and providing best practice advisory Ensure that all customer-related information including case history, contact information, and configuration are kept accurate and contribute to the ongoing upkeep and expansion of our knowledgebase Work across a range of customers of all industries and sizes providing first-class support to all Technical: · Design, implement, and maintain Commvault backup solutions for clients · Demonstrates the ability to build and design backup infrastructure and manage multiple tape libraries. · Possesses exceptional knowledge and skills to troubleshoot backup, tape, and storage issues. Manage the Databarracks tape infrastructure · Join the on-call rota after approximately 3-4 months · Follows established company processes, including change management, incident management, and problem management. · Possesses excellent communication skills, with the ability to articulate situations and issues clearly to cross-functional teams and clients. · Has a good understanding of RAID concepts, storage performance analysis, array-based replication, tape storage and backup, VTL, and replication. · Knowledgeable in de-duplication and log analysis for troubleshooting. · Participates in disaster recovery (DR) tests and has a good understanding of media management. · Experienced in 24/7 high-availability data center environments and on-call support responsibilities. · Skilled in performance tuning, capacity planning, and root cause analysis. · A service and customer-oriented team player, capable of working as part of a virtual, global, and/or multi-functional team. · Experienced in knowledge base (KB) preparation and review, knowledge sharing (training/mentoring), and documentation Job Type: Full-time Pay: ₹2,500,000.00 - ₹2,800,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Alandur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Commvault: 8 years (Required) Language: English (Required) Work Location: In person
