Collection Executive

Job Description

Duties and Responsibilities: · Advise customers of necessary actions and strategies for debt repayment · Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments. · Responsible for monitoring and maintaining assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos. · Receive and Verify Invoices and requisitions for Services · Prepares daily bank deposit · Sending Reminders as per Service Charges Collection Policy · Recommended Actions to be taken for the defaulters as per Service Charges Collection Policy to OA Manager/Building Manager · Calling owners for Payment of Service Charges as per Collection Policy · Using Mollak Software for collection and communication to the unit owner · Issuing all receipts for service charges (email, courier or on hand to the owner) Explain the collection policy and procedures including interest levy · Making NOC for transfer of Sale for all units/buildings