Cashier

Job Description

🎯 KRA (Key Responsibility Areas) 1. Billing & Cash Handling Accurately process customer transactions for tokens, top-ups, games, and merchandise. Maintain correct float, change, and POS system operation. Handle UPI, card, and cash payments without discrepancies. 2. Customer Service Greet customers with a friendly attitude. Explain game card usage, balance recharge process, and offers. Resolve customer complaints or redirect to the supervisor. 3. Daily Reporting & Documentation Maintain end-of-day cash reports and submit to the accounts team. Ensure reconciliation of physical cash and system entries. Report any billing errors, shortages, or excesses immediately. 4. POS System & Software Management Operate game zone software efficiently. Update and track customer transactions accurately. Report system issues immediately to IT. 5. Cleanliness & Hygiene at Cash Desk Maintain tidy and organized counters. Sanitize desk regularly, especially in high-traffic periods. 6. Upselling & Promotions Actively promote ongoing offers or value packs to customers. Inform guests about membership benefits or special events. 7. Coordination with Game Zone Team Liaise with floor staff, supervisors, and managers for guest concerns or technical issues. Ensure smooth coordination during rush hours or events. --- 🏆 Goals – Game Zone Cashiers Maintain 100% billing accuracy. Achieve zero cash discrepancies in daily reporting. Promote and sell at least 10% upselling on token recharges. Maintain customer satisfaction score above 90% (from feedback or manager review). Ensure 100% punctuality and proper grooming standards