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Call Centre Quality Analyst - BPO Ops / Edtech Company- Goregaon

2 - 7 years

3 - 5 Lacs

Mumbai Suburbs, Navi Mumbai, Mumbai (All Areas)

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Call Center Operations Call Monitoring Call Quality Call Audit Quality Assurance Quality Audit QC Tools Quality Management Quality Monitoring Quality Improvement Quality Analysis Call Calibration Quality Check Quality Report Quality Compliance Quality Tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct quality audits & identify areas for improvement. Develop & execute test cases to ensure product compliance. Analyze defects, track issues, & collaborate with team Monitor & enforce quality assurance Generate reports & provide recommendations. Required Candidate profile Experience in quality assurance, testing, or process improvement Knowledge of CRM tools, added advantage Excellent communication and collaboration abilities 6 Days Working Mon - Sat

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Shreesha Consultants
Shreesha Consultants
www.shreeshaconsultants.com/

Staffing and Recruiting

Mumbai

11-50 Employees

19 Jobs

    Key People

  • Ravi Kumar

    CEO

  • Anita Deshmukh

    Senior Consultant

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Shreesha Consultants logo

Call Centre Quality Analyst - BPO Ops / Edtech Company- Goregaon

Shreesha Consultants

Mumbai Suburbs, Navi Mumbai, Mumbai (All Areas)