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Description
Job Description Role :- Business Analyst (Banking Domain with ATM Process Expertise) EXP :- 3 - 5 years Location :- Thane /Vikhroli (WFO) # *Job Summary:* We are seeking a highly skilled Business Analyst with expertise in the banking domain, particularly in ATM processes. The ideal candidate will have a strong background in analyzing, defining, and optimizing banking workflows, with a focus on enhancing ATM operations, compliance, and customer experience. The candidate will play a key role in gathering requirements, working with stakeholders, and delivering effective solutions that align with organizational goals. --- ### *Key Responsibilities:* 1. *Requirement Gathering & Analysis:* - Collaborate with business stakeholders to elicit, document, and analyze functional and non-functional requirements related to ATM processes. - Conduct detailed analysis of existing ATM systems, processes, and workflows. 2. *Process Improvement:* - Identify opportunities to optimize ATM operations, including cash management, transaction processes, security, and uptime. - Propose enhancements to improve customer experience and streamline processes. 3. *Documentation & Communication:* - Prepare detailed business requirement documents (BRDs), functional specifications, and process flow diagrams. - Communicate requirements effectively to technical and non-technical stakeholders. 4. *Project Coordination:* - Collaborate with IT teams to ensure accurate implementation of business requirements. - Work closely with QA teams to validate and test solutions. 5. *Stakeholder Management:* - Act as a bridge between business units, IT, and third-party vendors involved in ATM systems. - Facilitate discussions and provide clear recommendations for decision-making. 6. *Regulatory Compliance:* - Ensure all ATM processes comply with industry standards, security protocols, and banking regulations. - Keep updated with trends and regulations affecting ATM operations. --- ### *Skills and Competencies:* - Strong understanding of the *banking domain* and end-to-end *ATM processes* (cash management, reconciliation, transaction monitoring, etc.). - Proficiency in business analysis tools such as *JIRA, **MS Visio*, or similar. - Knowledge of *ATM software, hardware integration*, and connectivity protocols. - Familiarity with regulatory and compliance requirements for banking and ATM operations. - Strong analytical, problem-solving, and decision-making skills. - Excellent verbal and written communication skills with an ability to present findings clearly to stakeholders. - Experience in *project management methodologies* (Agile, Waterfall). --- ### *Qualifications:* - Bachelor's degree in Business Administration, Computer Science, Finance, or a related field. - Minimum 3- 5 of experience* as a Business Analyst in the banking domain. - Hands-on experience with ATM systems or processes is mandatory. - Certifications such as *CBAP, **PMP*, or domain-specific certifications are a plus. --- ### *Preferred Experience:* - Knowledge of card management systems, EMV standards, and digital payment technologies. - Familiarity with fraud detection, ATM security measures, and PCI DSS compliance
