Title : Quality Assurance Analyst Position Purpose The Quality Assurance Analyst’s role is to develop and establish quality assurance standards and measures for the information technology services within CHEP. This individual will also gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include developing and writing test plans and scripts for tracking defects and fixes in the CHEP applications assigned to the individual. The QA Analyst will apply proven analytical and problem-solving skills to verify the system solution meets business requirements according to quality assurance standards in order to maximize the benefit of business investments in IT initiatives. Major/Key Accountabilities Retrieving, Reviewing and analyzing QA data. Identifying barriers and root causes of QA issues and performance gaps. Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently. Reviews new or modified program, documentation, diagram or flow chart, to determine if program will perform according to user request and conform to guideline. Collecting and producing written documentation for reporting findings. Enters instructions into ZEPHYR SCALE/JIRA to test functionality for validity of results, accuracy, reliability, and conformance to establishment standards. Understands the change/enhancement to detect errors or interruption of program Identifies differences between establishment standards and user applications and suggests modifications to conform to standards. Identifies quality improvement opportunities. Sets up tests to locate errors following installation of program Researches best practices to impact quality improvement initiatives and utilization standards. Monitoring the application of improvement initiatives. Identifying and recommending procedures and workflow improvements. Working with others to develop and streamline work flows. Collecting, assisting with developing and analyzing quality measurement data. Maintain quality assurance database (ZEPHYR SCALE/JIRA) to record test results, document and track, defects. Train software program users on using ZEPHYR SCALE/JIRA to perform User Acceptance Testing Monitors performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation. Writes documentation to describe program evaluation, testing, and correction. Providing feedback to both and employees on the quality of work. Participating and/or leads appropriate project work. Make recommendations for improvement of applications to programmers and software developers or engineers Provide functional knowledge for automation script creation and maintnance Experience: 3 – 5 years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing. 3 – 5 years hands-on functional experience with SAP ERP, SAP BW, and QA testing tools (e.g., Zephyr Scale, Gatling, Cucumber, Worksoft) 3 – 5 years experience utilizing various types of testing concepts 3 – 5 years direct experience as a tester for major application integration and/or major application product release Intermediate knowledge of system testing best practices and methodologies Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Experience with statistical reporting and analysis Proven data analysis, data verification, and problem-solving abilities.. Excellent understanding of the organization’s goals and objectives. Knowledge of applicable data privacy practices and laws. Experience with global software development landscapes is desirable. Experience hands on functional in testing Siebel, Salesforce, SAP ERP, JDA/Manugistics applications, Web and Mobile Applications, EDI, Atlassian (Confluence, Zephyr for Jira) and interfaces is highly desirable. Previous experience in a high volume transaction based environment preferred. Familiarity with customer audits. Qualifications BS in Computer Science, MIS or related field, or related, equivalent experience. Certified Associate in Software Testing (CAST), aligned with Software Testing Body of Knowledge (STBOK), as recognized by Quality Assurance Institute (QAI). ISTQB – Certified tester Foundation level or similar professional certification in SQA Skills and Knowledge Well developed problem solving and communication skills Good analytical skills and experience with implementation of Software Quality Assurance methodologies. Familiar with quality assurance metrics such as defects, defect counts, test results and test status. Excellent written and oral communication skills. Excellent listening, presentation, and interpersonal skills. Ability to communicate ideas in both technical and user-friendly language. Able to prioritize and execute tasks in a high-pressure environment. Keen attention to detail. Experience working in a team-oriented, co
Position Purpose The I&T Collaboration Platform Manager is an established technical leader that specialises in the management, operation, and optimisation of MS Teams and Unified Comms, based predominantly around the MS Teams and Nice contact centre solutions. This includes the management of underlying platforms and services which underpin our Collaboration Services that are delivered to the rest of the Brambles business. Reporting to the Senior BRM Employee Experience Platforms, this role will deputise for operational leadership when required and participate in planning for the team and how it aligns to both the I&T Collaboration Services and Architecture that the End-User platform team provides. Measures The Key Performance Indicators for this role are driven by: Proactive and effective running of the MS Teams and Nice Unified Communications platforms Meet or exceed targets for capability optimisation Positive impact on end user satisfaction Major/Key Accountabilities Operations: Successful running of the I&T Collaboration Platform Governance and Compliance: Ensuring that all services underpinned by the I&T Collaboration Platform are correctly governed and are compliant, liaising with the compliance, legal and risk internal teams. Capability Planning: Developing the capability roadmap for the I&T Collaboration Platform Change Management: Driving the change and adoption strategy, managing any third parties that we may choose to engage in delivery, Optimisation: Driving optimisation outcomes for the I&T Collaboration Platform Vendor Management: Effective management of 3rd party vendors who supply Generative AI related tooling. Stakeholder Management: Managing relationships with wider technology professionals Collaboration and Communication: Influencing the evolution Generative AI based digital services through close working and a continuous improvement mindset. Innovation: Continuously exploring new features and updates and related technologies to enhance the platforms capabilities and drive innovation within the organization including the management of technical roadmaps. Experience: - 5yr relevant experience in Cloud Engineering or adjacent fields Installed, operated, and managed several data science and machine learning frameworks, or developed own data science methodologies Experience with Continuous Integration and Continuous Deployment Experience operating, optimising, querying, and administering databases (such as Postgres, TimescaleDB, etc.) Comfortable using and working in a polyglot computer language environment (Python, Go, Julia etc.) Experience with Amazon Web Services (S3, EKS, ECR, EMR, etc.) Experience with containers and orchestration (e.g. Docker, Kubernetes) Experience with Big Data processing technologies (Spark, Hadoop, Flink etc) Experience with interactive notebooks (e.g. JupyterHub, Databricks) Experience with Git Ops style automation Experience with *ix (e.g, Linux, BSD, etc.) tooling and scripting Participated in projects that are based on data science methodologies, and/or physical experiments, or statistical analysis especially in a data engineer and dev ops capacity. Challenges/Problem Solving : Data Security and Privacy: Ensuring that sensitive data is protected, and that the platform complies with data privacy regulations can be complex. This includes managing access controls and preventing data breaches. Content Management and Data Governance: Effectively managing the vast amount of data and content generated by the platform can be challenging. This involves setting up proper data governance frameworks and ensuring data quality. Ethical Usage: Ensuring that the platform is used ethically and responsibly is crucial. This includes avoiding biases in AI outputs and ensuring that the platforms use aligns with organisational values and ethical standards. Infrastructure Requirements: Maintaining the necessary infrastructure to support the platform s operations can be demanding. This includes ensuring that the platform has sufficient computational resources and that it integrates seamlessly with existing systems. Employee Training and Adoption: Training employees to effectively use the platform and driving adoption across the organisation can be challenging. This involves creating comprehensive training programs and addressing any resistance to change. Cost Management: Managing the costs associated with deploying and maintaining the platform can be a significant challenge. This includes budgeting for infrastructure, training, and ongoing support. Performance Optimization: Continuously monitoring and optimising the performance of the platform to ensure it meets the organisations needs can be complex. This involves analysing usage patterns and making necessary adjustments. Essential Qualifications Essential Qualifications Degree in Computer Science Program and/or Project Management Certification Modules, certifications or badges relating to the design and implementation of the platform. Experience : Significant previous experience implementing Generative AI technology, as a technical leader 5+ years experience managing or influencing technical staff and projects. Proven success in improving the quality and effectiveness of services. Experience working within a matrix structure for a global organisation. Skills & Knowledge : Microsoft 365 and Azure: Understanding the Microsoft 365 ecosystem, including applications like Teams, SharePoint, and OneDrive, as well as Azure services for cloud computing and data management. AI and Machine Learning: Familiarity with AI concepts, machine learning models, and natural language processing (NLP) to understand how the platform leverages these technologies Data Management: Knowledge of data governance, data privacy, and compliance standards to ensure secure and compliant use of data within the platform. Power Platform: Experience with Microsoft Power Platform, including Power BI, Power Apps, and Power Automate, to integrate and extend the platform s functionalities. Remote Type Hybrid Remote Skills to succeed in the role Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving
Design, develop, and execute comprehensive test plans and cases, covering both manual and automated testing to validate application functionality, integration, and performance across all use cases. Perform detailed functional, scenario-based, and regression testing to identify and document bugs, ensuring thorough coverage of application workflows. Develop and maintain automated test scripts using tools like Selenium and Postman to streamline testing and ensure continuous integration. Track, document, and manage defects using JIRA, working closely with development teams to ensure rapid issue resolution and effective communication throughout the defect lifecycle. Execute SQL queries to validate data integrity and accuracy, ensuring that the application processes and stores data correctly. Collaborate with product owners, software developers, and stakeholders to ensure that products meet functional and user requirements as well as quality standards. Conduct thorough regression testing following new feature releases or updates to ensure existing functionality remains unaffected. Maintain a strong focus on the end-user experience, ensuring that the application is intuitive, functional, and meets customer satisfaction and quality benchmarks. Position Purpose The Quality Assurance Analyst s role is to develop and establish quality assurance standards and measures for the information technology services within CHEP. This individual will also gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include developing and writing test plans and scripts for tracking defects and fixes in the CHEP applications assigned to the individual. The QA Analyst will apply proven analytical and problem-solving skills to verify the system solution meets business requirements according to quality assurance standards in order to maximize the benefit of business investments in IT initiatives. Major/Key Accountabilities Retrieving, Reviewing and analyzing QA data. Identifying barriers and root causes of QA issues and performance gaps. Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently. Reviews new or modified program, documentation, diagram or flow chart, to determine if program will perform according to user request and conform to guideline. Collecting and producing written documentation for reporting findings. Enters instructions into ZEPHYR SCALE/JIRA to test functionality for validity of results, accuracy, reliability, and conformance to establishment standards. Understands the change/enhancement to detect errors or interruption of program Identifies differences between establishment standards and user applications and suggests modifications to conform to standards. Identifies quality improvement opportunities. Sets up tests to locate errors following installation of program Researches best practices to impact quality improvement initiatives and utilization standards. Monitoring the application of improvement initiatives. Identifying and recommending procedures and workflow improvements. Working with others to develop and streamline work flows. Collecting, assisting with developing and analyzing quality measurement data. Maintain quality assurance database (ZEPHYR SCALE/JIRA) to record test results, document and track, defects. Train software program users on using ZEPHYR SCALE/JIRA to perform User Acceptance Testing Monitors performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation. Writes documentation to describe program evaluation, testing, and correction. Providing feedback to both and employees on the quality of work. Participating and/or leads appropriate project work. Make recommendations for improvement of applications to programmers and software developers or engineers Provide functional knowledge for automation script creation and maintenance