We are seeking an experienced L2 Audio-Visual Infrastructure Engineer to independently manage, support, troubleshoot, and maintain enterprise audio-visual systems. The candidate will be responsible for ensuring the reliable operation of conference rooms, auditoriums, classrooms, training rooms, digital signage, video-conferencing platforms, and associated AV infrastructure.
The role requires strong technical troubleshooting skills, ownership of incidents and service requests, coordination with vendors and internal teams, and the ability to support live events and critical meetings.
Key Responsibilities
- Independently monitor, manage, and troubleshoot enterprise audio-visual infrastructure.
- Support conference rooms, boardrooms, classrooms, auditoriums, training rooms, and event spaces.
- Configure and maintain projectors, displays, LED walls, video walls, interactive panels, microphones, speakers, amplifiers, mixers, cameras, control systems, and AV switchers.
- Support video-conferencing platforms and room systems, including Microsoft Teams Rooms, Zoom Rooms, Webex Rooms, and similar solutions.
- Diagnose and resolve issues related to audio quality, video quality, signal loss, display output, microphone performance, echo, feedback, latency, and device connectivity.
- Troubleshoot HDMI, DisplayPort, USB, HDBaseT, Dante, AV-over-IP, and other audio-video signal distribution technologies.
- Configure and support AV control systems, touch panels, room schedulers, digital signal processors, and automation devices.
- Perform firmware upgrades, software updates, configuration backups, preventive maintenance, and system health checks.
- Provide technical support for live meetings, webinars, seminars, conferences, presentations, and institutional events.
- Conduct pre-event testing and ensure that all AV equipment is operational before critical meetings and events.
- Investigate recurring issues, perform root-cause analysis, and recommend corrective and preventive actions.
- Handle incidents, service requests, problems, and changes in accordance with established IT service-management processes.
- Coordinate with L1 engineers, network teams, system administrators, facilities teams, vendors, and OEM support teams.
- Escalate complex hardware, software, integration, or design-related issues to L3 teams or vendors when required.
- Maintain accurate records of AV equipment, licenses, warranties, configurations, room layouts, IP addresses, and asset details.
- Prepare and update standard operating procedures, troubleshooting guides, system diagrams, checklists, and user manuals.
- Monitor equipment lifecycle and recommend repair, replacement, upgrade, or capacity-enhancement requirements.
- Ensure that AV installations comply with organizational standards, safety requirements, and cable-management practices.
- Provide technical guidance and knowledge transfer to L1 engineers and end users.
- Participate in planned maintenance activities, infrastructure upgrades, and new AV implementation projects.
- Provide on-call, weekend, or after-hours support for critical events and maintenance activities, as required.
Technical Skills
- Strong knowledge of professional audio-visual systems and signal-flow concepts.
- Hands-on experience with projectors, commercial displays, video walls, cameras, microphones, speakers, amplifiers, mixers, and AV switchers.
- Experience with video-conferencing room systems and collaboration platforms.
- Good understanding of HDMI, DisplayPort, USB, HDBaseT, SDI, Dante, and AV-over-IP technologies.
- Experience with audio digital signal processors, echo cancellation, audio routing, mixing, and gain structure.
- Familiarity with AV control and automation systems such as Crestron, Extron, AMX, Q-SYS, or equivalent platforms.
- Understanding of video resolutions, aspect ratios, EDID, HDCP, frame rates, codecs, and signal conversion.
- Working knowledge of TCP/IP, VLANs, multicast, QoS, DHCP, DNS, and network requirements for AV systems.
- Ability to troubleshoot audio, video, control, network, cabling, and integration-related issues.
- Familiarity with room-booking panels, digital signage systems, wireless presentation solutions, and lecture-capture systems.
- Ability to use AV testing and diagnostic tools such as cable testers, signal generators, multimeters, and audio measurement tools.
- Familiarity with ticketing systems, monitoring tools, remote-management platforms, and asset-management applications.
- Willingness to work in shifts, during planned maintenance windows, and provide on-call support when required.
